Sorry did not come back sooner. The holidays have me busy, both work and personal. I work in IT for a retail company. So even though I am not in a store, gotta keep the cash registers running smoothly for over 1,000 stores and over 12,000 store associates.
I like the new audiograms. Actually will be getting a new audio gram done on Wednesday this week. Once I have the new numbers, I will update my profile.
I chose the Starkey Halo i110’s cause at the time I bought them only 2 brands had passed the Made For iPhone Certification, Starkey and ReSound. Chose Starkey as I currently had Beltone, which was a rebranded ReSound. Wanted to try another brand.
The Bluetooth audio sucked from day 1. Hard to keep them connected. Disconnected way too often during calls. Sound quality of calls was mediocre. But, really loved the app for controlling programs and volume. And occasionally remote microphone. For the Beltone I always had a dead battery or lost the remote. And they used a non-standard battery that was hard to find and expensive. So this eliminated that. So I stopped using the Bluetooth audio function and just used the app.
When I purchased them my Audiologists was not very experienced with the brand. But, I opened his practice to carrying them. I have been told now that he sells lots of them. So Starkey owes me a bonus!
Service wise they have been fairly reliable. The first 2 years were fine, just had them cleaned and checked by the audiologist staff every couple of months and had the Audiologist update my hearing test and programs once a year. But this last year has had some service repair issues. Still under warranty. So did not cost me anything, just time without them while shipped in for repair. Earlier this year they could not repair, so just sent me a new one. And just got them back again 2 weeks ago where they replaced a microphone in one that was replaced earlier this year, and receiver in the other.
All in all I guess not a bad record. But, the Beltone never had to be shipped off for a single repair. I think they needed a new receiver once. But the audiologists stocked them in house. Easy for them to do since Beltone has dedicated sales partners who are exclusive to their products. So they can stock easy repair parts in house for instant repairs. An Audiologist who services multiple brands may not be able to stock parts for so many different brands and models.
The Beltone exclusive dealers is the one thing that made me want to look at another brand. All of the local Beltone in my area were all owned by the same man. The owner was decent enough guy and fairly well knew his products. But he was trying to expand his staff so he could have an Audiologist staffed full time at each store instead of him rotating between stores. And the new guys were just too young and inexperienced to be working alone in the store. They were messing up the programming. And then trying to tell me I needed to buy new aides. The owner worked out of another store that was an hour away. I made the drive and he fixed the programming errors by restoring a previous saved program on the computer. But, I decided it was time to move on to another Audiologist. And one not locked into a product that could not be serviced by other Audiologists.