just came back from Costco and my appointment was a disastrous. The fitter prepared Phonak M70 (NOT KS9) and started programming it. My sound was terrible , her sound was fine but we was in a quiet room. I asked to go around the shop (she mentioned although this is not their rule but she will make exception!) and when am out sound was so muffled for all around(like all) and there was a lot of vacuum in my ear. When I came, she just increased the gain slightly and when I said its almost the same she told me “unfortunately this is the quality what Costco have now as this is a medium level”. Then I asked what other aid may be suitable for my loss then shocked me “ I don’t think we have any and with your loss and as you liked the OPN sound you should buy it.”.!!!
Note: they have REXTON ADORE, Philips, RESOUND.
I then asked to try the Rexton Adore and asked her about it, she mentioned it’s a premium one and higher than KS9 or Marvel M90 (she mentioned Costco doesn’t have KS9 now)… what’s???
I asked to try the Rexton and she got the Adore Li and the sound was better (both mine and her) but too much bass and some how low. I walked around for a minute and sounds were muffled (again same vacuum) and when am back I told her please put the noise reduction to minimum as I almost can not hear and there is vacuum in my ears. She did so but still feel vacuum and sounds are muffled. When am back I told her shouldn’t we do REM, she mentioned we only do REM after you purchase as there is no time to do this for each aid I have to try!!! What,? I asked how can I pay for a product which am not sure it will work and her reply was “ that’s how it works in Costco you buy and you have 90 days to return if not satisfied. her advise that she doesn’t see Rexton is power enough for my loss and purchase Phonak M70 which, she said will not be the same as M90 as quality of sound and not suitable???
Her words “ you are young and active and Costco products are not covering such loss or style !!!
(All this without doing any REM)
I thanked her for the time and left.
This is the worst appointment with a professional I ever have. Although she was polite , but she gave me the impression she is selective and looking for client/ patient who just purchase a unit and doesn’t bother them with adjustments or sound quality.
Is it really hard to find a good Audi who understands the pressure and frustration we have to live with our loss!