I have had these hearing aids for a year and a half, for mild age-related hearing loss (I’m 67), and they generally work just fine. I do have one issue at times, and would like some thoughts on this problem. I discussed it with my Audiologist, who has been in the business quite a while, but he wasn’t sure how to address it.
One of my passions is Home Theater, playing movies by projector on a large screen, with a fairly powerful and sophisticated audio system. I have a massive subwoofer, with 4 18" drivers, powered by a 6000 watt amplifier. It produces very deep and powerful bass, down to 15 to 20 Hz or so.
Sometimes, when I’m watching an action-type movie, with the subwoofer really putting out some energy, I’ll get a crackling type sound in my left aid. It rarely, if ever, occurs in the right aid. We switched out the Receiver to a new one, but the problem remained. So presumably this is originating in the aid itself.
I played some test tones, and found that this seem to be triggered in the 20-30 Hz range. This is obviously well below the frequencies that can be adjusted in the aid’s programming.
My question is whether or not this should be occurring, and whether there is some physical or electronic defect in the aid itself such that the aid is not handling this properly.
On the other hand, I recognize that this type of low frequency sound, played at a fairly loud level, is outside the ‘typical’ circumstances the aid was designed for.
So, am I expecting too much, or should I pursue this with my Audiologist and Widex? I’m still within the 3-year warranty. But again, is this issue indicative of a real defect?
Any thoughts or experience on this would be appreciated.