I got to ask as I am totally confused about the Widex PureSound technology. I am having my first HA, the Widex SmartRIC 440 and don’t understand how this works. The initial setup shows 2 “programs”: Universal and Music and I don’t see anything saying PureSound in the app. I understand that the “Universal” program switches between various “sound classes” such as Social, Music, Quiet etc. with some optimized settings, none of which is described on the Widex web site by the way, I had to watch a vendor’s YouTube video to find out. Then there’s the “Music” program, which I am guessing is the same as the “music sound class”, but which one? There are 3 “Music Classes”. Then comes the “PureSound”. I understand what it does, but what I don’t understand is:
- is this present when using the Universal Program ?
- is the “PureSound Program” an individual subset like the “Music Program” (p.s. which my audi didn’t activate)?
- how do I know if/when PureSound is active?
- is “Universal” and “PureSound” programs either/or but not both?
- is the “PureSound Program” (if available) actively switching between “Sound Classes”?
- what’s the benefit, if any, of having a “PureSound Program” available?
Widex web site says absolutely nothing about how this works and my audi isn’t exactly forthcoming in explaining how this works either. I find Widex’s web site very frustrating as it tells you nothing useful in understanding its products. It won’t even tell you the differences between technology levels 440, 330, 220 or 110; it’s like a secret that only audiologists ought to know. Why are every features inactive from the start and have to ask my audi to turn them ON? Frustrating, it’s like buying a new car and having to ask for tires put on!