My impression is that the people at Whisper want to walk away from any ties to the current system. Had they not provided the refunds and requested return of the equipment - which essentially amounts to a buy back - they would have been required by law to maintain an inventory of spare parts and some level of service to supply those parts. I believe that the law requires 7 years of spare parts for any manufacturer although I may be wrong about the number of years.
By the way in which they have handled this, the Whisoer can walk away without any further responsibility. For people like me who choose to hold onto the aids, we do so with the clear understanding that there are no parts and there is no service. I know that certain parts like speakers, wires, and domes are generic and can still be replaced. If the brain fails, the hearing aids can still be used, just without as much power in challenging situations or can become a backup pair if nothing else.
Clearly the people at Whisper have had their accountants crunch the numbers and have determined that even with the cost of refunds and buying out the remainder of the loans which financed the subscriptions, it is more cost effective for them to go this route than to maintain an inventory of parts and some level of staffing to provide service for any orders or claims. I wouldn’t be surprised if this process also allowed them to extricate themselves from any further financial commitments to audiologists.
By the time they fully shut down in December, they will have been open for business for about 3 years. Many users will only have had their aids for about a year or two, maybe less. Who throws out a well functioning, perfectly useful hearing after just a year or two?