Where does AUD draw the line on HA vs Cell Phone Marriage?


Curious to know how far a (professional) audiologist is willing work with a “new” hearing aid user regarding hook up between HA and cell phone?

  1. No involvement? You’re own your own?
  2. Limited involvement? Your phone is HAC and we will only test incoming/outgoing calls, streaming.
  3. Extensive involvement? After we program your HA - we will make sure your phone works properly with new HA. Making sure you understand app and how to adjust volume, background noise setting, t-coil setting, etc. along with streaming and receiving phone calls.


My Audi helped with the pairing of my iPhone and connect clip .



OK, so when that (appreciated help) occurred did it happen during your first visit - after you’re HA’s were properly programed/tailored to your hearing loss? Or during a second visit? Do most Audi’s want you first to trial HA by itself for a period of time, before moving onto cell phone? I assume to make sure you like new HA’s, before spending time cell phone pairing? Just wondering if during initial visit an Audi is expected to address HA program/fine tuning issues alone or also take on cell phone connection.



My first visit to be honest is the only visit that I really needed, I am a hearing aid veteran of over 14 years so anytime I get new aids they are set to my full needs the first time, including REM. Someone new to hearing aids will have a getting use to period of time that depends on the person. In that time you will have adjustments that bring your aids up tp full prescription. The Audi should help you at least some with your connectivity. It will depend on how savvy your Audi is with technology



@youbgone, My AuD has been very helpful with this. He explains settings and helps me troubleshoot issues, and he even tests the phone and remote mic/Clip connections to make sure they work before I leave the office whenever I request help. He also has no problem calling tech support while I’m in the room or getting back to me if he doesn’t have the immediate solution himself. However, as far as going into user detail with the phone app, that’s something I’ve pretty much done on my own, although I’m sure my AuD would help if needed.

I can see why some audiologists might truncate detailed services such as this if you are only coming in for a trial period. However, there are also audiologists who offer more comprehensive services as part of the initial visit and fitting. Do your research to find the right audiologist for you, especially if you are paying for clinical services by the hour (not bundled into the price of the hearing aids). Also, some audiologists are more familiar/comfortable with one or two hearing aid brands/models than others. Determine if your audiologist has the experience and training needed to fit the brand of hearing aid you want before you schedule a visit or purchase devices.

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@youbgone, I’m in a similar position to cvkemp. Plus, I’ve been with the same audiologist for a few years now. The first call I took with the new phonaks was from him.

I only needed one adjustment–changing primary aid from right to left because of an infection.



@youbgone: On your poll, I;d be under #2. When I went in for my first Aud appointment, one of the things I mentioned was that I needed cell phone connectivity and hands free functionality because of the amount of time I spend on the road each day. We also discussed the importance of music and the quality of sound vs. just the quantity of sound, along with some other thoughts and concerns. Based on this, she fitted me with a pair of Widex HAs along with a ComDex streamer to test. I paired the HAs and connected the ComDex and installed the app. After testing, I ended up with Widex Beyond 330s and both the Beyond app and the ComDex app.

The rest has been pretty much on me. And really, isn’t that how it should be? After all, while the Aud is the expert on HAs and hearing loss, WE should be responsible for learning and understanding the basic (and sometimes not so basic) ways those HAs interface with OUR other wireless devices. We are, after all, working with a hearing specialist, not a cell phone tech. because of that, I’ve learned the ins and outs of both apps that i use (yes, they both do a lot of the same things, but each app is better at some things than the other). As a matter of fact, if I had any complaints at all, it would be that the app developers didn’t seem to talk to each other during app development. The Beyond app attempts to recreate the wheel compared to the ComDex app, but I suspect that they would have had a much better product if the dev teams worked together.

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I brought an Android phone with me to the first fitting session of KS8 HA’s at Costco. The fitter was quite helpful with setting it up, but it ended up that the Connexx app I had installed was too new for my phone, and wouldn’t work. She called their tech support to figure that out. In the end she gave me a pamphlet that described how to install and set up a more basic version of the app. I did that at home and it worked fine. The only bit of an issue that I have is that it ate up a fair bit of my appointment time and took away from the fitting process. I think they (fitting dealers and HA manufacturers) should provide more detailed on line and written instructions on how to do it. I have since switched to a iPhone and was able to install a more advanced Connexx app, but I basically had to figure out how to do that myself.

I can see that as these apps get more advanced it is going to be a source of friction between customers and fitters. I see that I can change minor things like turn on delay time, and ear signal volume and rename programs. Not sure what happens when the HA’s get updated by the fitter, if this stuff gets blown away or what. When it is simple it is not hard to redo, but if technology advances as I expect it may so one can customize their own programs with your phone it is going to get more complicated…



My audiologist helped download the app on my Iphone and showed me the basics of how it worked and what programs were there at my 1st appointment and paired my hearing aids to my phone via the bluetooth setup. This was for my first set of hearing aids. But she told me that if I had any other difficulties with it I should call the ReSound customer service. She gave me a phone number that she said was for folks with phone connection and app issues and told me she’d not be able to help me further because I’d just received the benefit of everything she knew on the subject. I did (twice) have to call ReSound, one time because I’d sort of messed things up also trying to connect to my Ipad (and forgetting to turn the bluetooth off on my ipad) and another time because the app on my phone kept going dead (basically being unable to connect to my HAs) on my phone. Both times ReSound figured out the problem and things have been solid ever since (about 6 months now).



Thanks all for comments. Sierra’s comment about phone set up taking away from time from HA fitting process was insightful, since I’d want my Audi to concentrate on HA performance first and then phone use second. I’m going to ask my Audi how much time she will schedule me for a new HA fitting - so I can factor in phone assistance during visit. I’ve never felt rushed at my Audi’s office but for me - first time cell phone user pairing HA with phone and testing is important.



Don’t know about Apple products - but pairing std. (Android) phones should be able to be accomplished by you in 10-20 seconds. Have you ever paired your phone to a speaker, headset etc.? Even used a phone app like Uber or tune your phone to Pandora? Apple users (if that’s what you have) say pairing is a non-issue.
If you’ve haven’t ever “paired” before, the learning curve might be a couple minutes. If you haven’t used a smart phone’s features before - allow 15 minutes.