What to expect from a AUD/Hearing Retailer regarding HA malfunctions


Over last few weeks I’ve read quite a few posts regarding HA operating issues. Most seem legit, with majority dealing with new iPhones X models, bluetooth classic connection, direct streaming irregularities and rechargeable battery practicality. Regardless of what the issues are I was wondering if an audiologist and/or hearing retailer (whom you purchase HA from) should be expected to warn or at least brief a “potential HA buyer” of possible HA/HA software problems before an order is put in? Or better yet a AUD/Hearing Specialist/Costco rep., telling a HA buyer to stay clear of X,Y, Z because it won’t connect to a new iPhone or the rechargeable batteries don’t hold a charge that long, etc. I’m seeing (reading) quite a few posts on HT where people are frustrated because when they get home they can’t get their HA’s to work as “promoted by HA manufactures”. Starting to wonder if retail chains or independent agents selling a HA to “Joe Blow” are intentionally keeping HA defect issues to themselves versus doing the right thing and sharing such problems before someone shells out big bucks for a HA. Why should someone go out and buy a new iPhone only to find out after ordering HA’s, that the new iPhone won’t connect the new HA? Or why should some get excited about direct streaming only to find out that Bluetooth classic won’t work with an iPhone? I’m not trying to pick on one HA manufacturer but I do think most AUD or hearing retailers are aware of many of these HA/HA software issues but don’t always share that information to “new HA buyers”. Is the “sale” more important then possibly scaring someone off by sharing the pros and cons of a new HA? So just asking - but should I or anyone else looking at buying a new HA be forewarned about a HA glitch, bug or operating defect (before I trial or buy) or do we all just end up being “sheep” and just buy something extremely expensive that might just not work the way we thought?


I think most pros would not sell you something they thought was not going to work if for no other reason than they are going to support it and they don’t want to tie up unproductive hours.

Most hearing aid sales are bundled with services and there is a return period.


I think this is a buyer beware situation and one needs to do one’s research. This stuff is complicated. I’ve got another post on here about smart phone compatibility and it means different things to different people and people are sloppy with their language. Yes, it would be ideal if providers were on top of all this stuff, but I don’t think many are. On the good side, if it doesn’t work, you can take it back for a full refund.


I think this is a good question. I also think that answers are relative to what each of us believes is a “duty” beyond the contractual obligations provided by the audi or hearing aid provider. For myself…I agree with MDB in that this is “buyer beware situation and one needs to do one’s research.” Ask questions, don’t sign on the dotted line until you’ve had the time to do some research. What I don’t expect is to be directly lied to, i.e. this brand of HAs will do x or z and it doesn’t.

Learn what “puffery” is. Here’s an example: when someone says this is a great model, or this is the best unit, …that’s puffery. It’s not an evaluation premised on testing or knowledge; it’s just someone saying they like something. Of course, if your audi says that it carries more weight, as they have ethical responsibilities to work on your behalf. Still, I don’t think all providers know about all the varying brands, so their information is based on what they do know, rather than what’s out there. There’s a certain amount of trust in your provider, combined with reading the contract, asking questions, doing research, asking more questions, requesting a trial before you buy, and reading lots of posts here. And even then you might have follow-up issues, but at least you know that you’ve done your part.


A lot of people state things as fact when they’ve heard it from somebody else and they haven’t done anything to verify it. Some people when called on passing false info regarding Costco reply with, “That’s what my rep told me.” Let’s face it most people (including professionals) are pretty sloppy about the info they pass on.