That’s true, there is a button and it pages an actual audiologist at the lab who is an expert at Starkey and usually a doctor of audiology. They are pretty good trouble shooters, and the button allows them to remote into the hearing professional’s computer and remote control it. I’ve only used it once when a software glitch got me locked out of some hearing aids I was trying to program, never because I couldn’t do my job. Just wanted to put that out there, because it makes me sad that hearing professionals are sometimes too lazy to learn their trade properly.
However, let me say this, as far as I know, provided you put UCL and threshold hearing test results into the fitting software, most fitting algorithms are going to take recruitment into account automatically.
So ask yourself, did the hearing professional play you various sounds that got louder and louder until you told him to stop? And then you just need to ask him if he put that data into the fitting of the hearing aids. Then there are some fitting formulas like NAL-NL2 that are heavy on compression by default.
So provided he does all the proper tests and puts the data in, the aids should already take a lot of this stuff into account for them. Of course if he has skipped tests, or not entered all the data correctly, the aids won’t know to do that.