Seems I may be duplicating as there was another thread I started not realizing this one already existed. I am only on day 3 with my new HI BTE aids. I did call customer service about some questions/issues today. I was not satisfied with how they handled things. Also, let me be clear, while there MAY be some actual centers where you can go to be fitted and for followup, they are few and far away. The closest to me is NYC which is about 200 miles (?) away. And it’s not like I live in a small city. Look at the site for a listing of offices if this is important to you. But back to today’s call. I’ll detail each item discussed with the CS rep (who was clearly not anyone overly specialized - just some one in CS).
1 - The telecoil does nothing for me. In fact I hear better on the phone without it. When I purchased my aids I was interested in the mini BTE. We discussed the telecoil and the rep said it was not available in the mini so I would need the full BTE. She assured me that I could swap it out if I discovered I did not need it or that it wasn’t working for me. When I told today’s rep I wanted to do that, she said sure - for $100/aid. I was never told this during the sale and yes, it is in the contract, but I was assured it would not be the case if I wanted to swap. Not so. I asked over and over and she just said “that’s the way it is”
2 - I asked about the 2 programs. She was clueless. Told me what the book told me - try them both and see which is best. She said 2 was my normal settings and 1 was just a “quieter” setting. She said if I got feedback on program 2 to switch to 1. yes, I knew that. It’s the same thing the book said.
3 - I asked about smaller domes. They sent me closed domes whereas my previous aids had open. When I asked about switching to open she said the only thing they could do is swap out the large closed domes with a medium sized dome. BUT it has to be a double dome. not sure how comfortable that will be. She is sending them.
All in all my experience has not been all good with Hi-health. I’ll wait and see about these new tips, but I’m still annoyed enough about the telecoil return that I might just give up and send them back. It is true (for me at least), that CS is not good.