My healthcare provider has a contract with TruHearing and they made an appt with an hearusa audiologist. The audiologist only deals with Signia hearing aids and Truhearing private brand aids are made by Signia. None of the Signia aids have enough gain for my very profound hearing loss. I wanted the Phonak Naida UP aids. She couldn’t help me. Called Truhearing again and they set me up with another Truhearing audiologist. I went to see her and l wanted to opt out of the program because none of the private brand aids can help me. She called Truhearing and was told that l can’t opt out of my healthcare provider hearing aid contract with Truhearing. She said she can’t help me anymore. I had to find a hearing aid seller online and was able to purchase Phonak Naida Paradise P70 UP aids at a good price. I got a call from Truhearing that the last audiologist l visited dropped out as TruHearing agent.
I called my healthcare provider and told them that l had to buy the aids myself and they send me an reimbursement form and they will review it and hopefully they will reimburse me for the aids l pay out of my pocket. TruHearing has a high turnover because audiologists can’t provide the better client care at lower cost. TruHearing doesn’t cover all the costs to what it took to do things right with the client. I called my healthcare provider to request to change their contract with Truhearing and go with their plan that l can choose which aids at discounted price instead of being locked to their private brand aids only.
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