Hello, I did used soft molds coming from just domes, it was an improvement but the occlusion was always an issue. I remember my right ear handle that better that the left because my right is completely deaf, so occlusion is not an issue for the right.
And the left soft mold always was getting out. Today I have a pair of acrylic molds. I am finding that this acrylic molds doesn’t insulated the ear from sounds even you do not have vent opened on it. If I go to gym for example I always will get the ugly music is playing, it overcome my own music. With the soft molds it wasn’t happening.
So, I think if I have occlusion issue it is better go with acrylic molds, because also, this acrylic will let you do sizes open/close vent more easily that soft.
Today I use the very small vent on the left and no vent on right.
You should definitely bug the hell-out these people until they make you feel the benefit of hearing aid without make you feelings you use hearing aids.