Time for an update. Warning: this could get quite long, apologies in advance. So at the Costco I have been going to, the HIS I started with had many years of experience and was extremely knowledgeable. Well of course he transferred to a different store further away and the store I have been going to has 2 brand new (just finished their training) HIS. Well in explaining my frustrations and issues to one of them she looked at the notes of the previous repairs and suggested that she send both ha’s and the smart connect back and request brand new, not repaired, aids and see if that helps. When I went to the store to return the devices, that particular HIS was out for a family emergency for the next few weeks, and the one working at the time appeared to me to be skeptical of her plan. But was supposedly going to follow through with that plan. Well when the “new” aids arrived I had my appointment and she already had the old program set up on the aids, had me put them in, made a test phone call using the smart connect, and sent me on my way. The smart connect clearly was not a new one (had scratches on it) and I have no idea if the aids were or not. However, now to the important stuff, I immediately felt like the left aid was not as loud as the right, but have it some time to see if I just needed to adjust. But clearly the volume level was lower in the left aid, so I made an appointment to have an adjustment. Well before I made it into that adjustment the left aid stopped working completely. I tried a new battery, but it was dead dead. I’m very frustrated and sad because they helped me so much when they were working properly. I thought a lot about what doc Jake said and requested that Costco allow me to switch to a different brand although I have had the aids for about 15 months now, and the store manager agreed to do that for me. So now I need some advice on which brand to go with. Like I mentioned, I’m really sad that the trax42 have not lasted because they worked so well for me. So I’m not sure if that makes any difference at all in any recommendations you experts may have, but any suggestions on the brand I should try would be greatly appreciated! Also, I have to say that I am a little nervous working with a fresh out of training HIS after all of the issues I have been through to this point. But anyway, any suggestions would be very very appreciated! Thank you all.