Well, here I am again. I notice a pattern. Sorry if I’m a complainer. I usually hate that–except if it’s me and I have a good reason. And well, I’m sensitive to this kind of stuff. I am, however, happy to have hearing aids and that they work and I can hear better than I would without them, that’s for sure.
So back to my complaint:
I bought my Widex 440s on April 15, 2013. They were expensive, but I like the sound. I’m used to Widex. However, I was disappointed by the quality of the plastic in these aids! I dropped one on my bathroom tile and had it fixed; it was one day out of warranty, but they honored it. I dropped it again on the wood floor or in my hallway or bedroom and had to replace it because it cracked again!
When I took it back the second time, I complained because I felt the shells were too fragile. She said she told them to completely remake it but the company considers dropping an aid and cracking it, patient error.
Hmmm. These are CIC’s. and they are the size of almonds. And besides almost eating one a couple of time–when I was eating almonds–something I heard about and couldn’t ever imagine myself doing because I’m not that dumb, but–anyway, being the size of almonds, and smooth plastic, they are easy to lose hold of.
However, I still have one of my original Starkys, which is 20 years old, in fine and pristine condition, except the innards. But the only reason I don’t have the other one is because a car ran over it. I have a Sonic Innovation that replaced the Starky, and is at least 12 years old. These are both so solid, I’d have to stomp on these aids to crush them. I dropped them – sometimes – over the years–and no problem. I’ve lived in this house for 8 years and these are the first hearing aids that ever cracked on me. And twice within a year and a half. And I’ve had other Widex, and other Starkeys. But I lost those. I forgot they were in my lap in my car, or something…Anyway, they never cracked.
Is this a Widex deal or the fabricator??? I did notice when I first got them how the shells flexed when I held them between my fingers, they were so thin. I thought it was a comfort thing. Wrong!
I’m kind of concerned that the other one will crack now because it’s showing a weak spot by the vent. I imagine this will be considered patient error.
Isn’t it kind of soon to be be having these kinds of issues? Is this a Widex thing or a vender/fabricator thing. I don’t know all the back room/vendor relationships/responsibilities. The audiologist is the only representative I see. I think these aids are too fragile for $7,190.00!
The old plastic is so much stronger!