TecEar?

Does anyone know the folks who run TecEar? I had a good experience with them a year ago, and I ordered something last weekend that was here by Weds. Really fast shipping. However, the item doesn’t work, and I can’t get a reply from TecEar about exchanging it. Tried email and phone. I’m not pushing the panic button. Just wondering if it’s a Mom and Pop affair, and they might be on vacation or something?

Sorry for the OT post. This forum seemed like the closest thing to a “general” forum.

Wanted to update this, to be 100% fair. Although I never did hear a peep from them, they sent me a replacement very quickly. So all is well.