So from what you’re saying the replacement warranty is only in the first 45 days and the 3 year warranty is only for repair and not for replacement? I don’t know if there’s different laws in different countries, but here in the US, I didn’t have to sign any 30-45 days replacement warranty of any sort. The receipt simply says that I have 3 year warranty from the mfg (Oticon). I can only assume that the warranty covers either repair or replacement (if repair didn’t fix the issue).
You’re not the first person I heard from in this forum that complains about deteriorating sound quality on Phonak HAs over the years. I think I heard the same from a couple of other people. I think one person also said that the demo Phonak sounded fine to them but after they ordered them, their own for some reason didn’t sound as good.
If this is all water under the bridge to you and you just want to move forward, moving from a RIC to a BTE configuration to have the receiver be inside the HA instead of be inside the canal to avoid moisture may sound like a good idea, as long as you don’t mind a bigger HA with a receiver built into it, and the tube to the HA being more conspicuous than the RIC wire. But I wonder if it’s really that simple, because if you get a newer RIC HA with an IP68 rating, it may still be a better bet than getting a BTE HA with a lower IP rating that is more prone to moisture issues. So it’s not all black and white that it’s always better for reliability to move from a CIC to a BTE to address moisture issues. Beside, your bad experience with your Phonak might not have been due to moisture issues but might have been simply due to reliability issues. So moving from a Phonak RIC to a Phonak BTE may not help if it’s a reliability issue but not due to moisture. But the bottom line is check out the IP rating when selecting your future HAs and make sure it has an IP rating of 68 for best moisture resistance spec.
Based on your bad experience with Phonak reliability and service, I assume that you’ll be considering other brands and not Phonak anymore for your future HA.