I’ve had a pair of Rexton Quintras for a bit over a month now, and have been generally satisfied. Last Saturday I went in for a tweaking. While the aids were connected to the Rexton software, it lost communication with one aid, and then locked up for a bit. Since then, I’ve had problems with feedback. I had no issues with feedabck before, and the adjustment that I was having made was bringing the highs down a little in the loud sounds on auto, as my voice still sounded a bit metallic/artificial.
On the way home Saturday, one gave a short feedback whistle in the car. Sunday it whistled a few times. Yesterday at work it was bad enough I called and got back in yesterday evening. The HAD thought that perhaps, with the software glitch, she had forgotten to run the anti-feedback stuff. (Sorry, for working in IT, I’m not doing a good job at explaining what she does with the software.) Anyway, after it was done, we could not make the units feed back-- whistling, cupping my hand over my ear, etc. didn’t elicit a bit of noise.
Today the feedback is back. I get a whistle when getting in the car, from some voices, sometimes for no apparent reason, and I can make them feed back by cupping my ear or whistling.
Is it possible that the hearing aids were fried on Saturday? Or that they’re losing the anti-feedback setting when the power is shut off overnight? I also should mention that the music program sounded good before, but now it is horribly bright and hissy. The HAD didn’t do anything to the music program.
Got another appointment this evening, so any advice is appreciated. Do they need to be sent in and repaired/examined? I’m about to go into the hospital, so this would be a good time to send them off.
Thanks for any advice.
P.S. You people who can’t get in to your Costco hearing aid centers for weeks at a time should move to Des Moines.