I have been hard of hearing my whole life. I have bilateral sensory neural hearing loss. My left ear is non functional whereas my right ear is moderate to profound. My first hearing aid was at the age of 3 and it was an analog. My last analog hearing aid I got in 1997. It lasted me until 2016. I have been hearing aid less since that year.
I’ve tried digital but the sound is so distorted AND I noticed when I try to talk, the hearing aid actually clicks. The best way to describe it is if someone is turning my hearing aid on and off with my every spoken word.
I also got a migraine the minute it was turned on. The room started spinning and I thought I was going to puke.
I tried going to Starkey but was treated like a second class citizen because I was only there to get a hearing aid…not to donate to the foundation. This happened on my second visit to the facility (first visit was a preliminary visit with hearing tests and to sit through their attempt to force a digital onto me even though I insisted I wanted/needed an analog). My appointment was at 9 am. I got there at 8:50 am. Had my ears cleaned (for free). Then waited…and waited…and waited. 12 pm I’m finally brought back to have an impression of my ear made. Then was told to go to lunch (at their facility). Came back to one of their couches at about 1:15 and waited. And waited…and waited. I waited while a former US ambassador was given the red carpet. Waited while a former fighter pilot was given the red carpet. Waited while an elderly radio personality was given the red carpet. Waited while a couple (who obviously are wealthy) were given the red carpet to the CEO’s office. I was finally noticed at 6 PM. “Oh I only have 20 minutes before I have to leave to catch a flight to Africa for the foundation.”
Mind you, my appointment was at 9AM! Their excuse: “we lost your file”.
I was given a refurbished analog that was not programmed correctly AND I had to pay full price (as if I was purchasing a digital). $3,000 for a poorly programmed/refurbished hearing aid and over 9 hours of my time. Needless to say, I couldn’t get used to the cruddy hearing aid and returned it. It took over 4 weeks to get my money back (took them all but a day to cash my check). I had to call them wondering if I was going to get my money before year end so that I could get it back into my HSA account. I got the refund check December 27th.
I tried another hearing aid place only to be ignored there as well.
I am now having difficulty at work and my boss keeps asking if I’m going to get a hearing aid. I lie and say I’m looking because I feel like if I say that I’m not, I’ll get fired.
I work an accounts payable desk job and have to have some contact with vendors. I have to have a visual notification for the phone and the phone system at work was “upgraded” to VOIP. There are no visual notification devices for deaf/hard of hearing that is compatible with VOIP. There are no PHONES for severely hard of hearing compatible with that system either! I’m stuck using the analog phone I had because it has a visual notification device that is only compatible with the phone line and not internet.
I am desperate to find someone in Minnesota that is willing to work with me to get a hearing aid that will work so I can go to work without feeling frustrated.