If this is the 1st time you’ve experienced a misfit between hardware and software, I’d be shocked.
I AM shocked that you expect the Costco fitter - or anyone, TBH - to be an expert on all the phones on the market. What did you ask the fitter about phone compatibility? When I asked, the fitter went to the compatibility list, so I knew my phone might not be well supported from the start.
I understand feeling as if the rug was pulled out from under you. In this case, you’re lucky enough to have some cover because Costco will give you your money back if you’re within 180 days of purchase. I can’t understand why Lenovo put out a non-ASHA phone only 2 years ago, but Phonak is the only HA that will stream with your phone.
I guess you’ve got some options in addition to the ones I listed above:
- Go back to your KS9s and keep your Pure 9 (you’d save about $1600 or $1700)
- Buy new Phonak with conventional BT and keep your Pure 9 (you’d save about $1600 or $1700 and spend $4500-$7,000 for the new aids).
I really hated going to the iphone. It does one thing well - work with hearing aids. Most other things it does less well than my old Samsung did, and it cost a lot more, too - I went with the cheapest iphone I could get without buying something with 2+ years of use - and Apple is so #$%^ing arrogant.
I know you want to stand your ground, but I think the least aggravation will come from buying an iphone or a Phone Clip+ for your Jabras.