Kind of an overgeneralization IMHO. I have patients who have the Wi series with an extra program for various reasons (specific situation with challenging acoustics, church, etc…) and some others only have 1 program.
My patients like their remotes. Especially for dropping and picking up the stream from their Surflink. In a perfect world, your right, remotes wouldn’t be needed. But hearing aids aren’t perfect - even our beloved Starkey aids- and many older patients find it difficult to manipulate the programming button on the aids. The mute feature on the remote is helpful also, and much faster than manually using the push and hold feature of the aids.
As far as the patience required for remote changes, it’s true. You should hear the indicator in one ear - a pause - and then in the other ear. And you should make sure that you hear both of them to ensure a bilateral change has been made. It’s like when we play the indicators at the initial fit to demonstrate what they will sound like. The patient hears it in one ear - a pause - then in the other ear. I’m assuming the reason for this is that if both indicators sounded simultaneously, it would prove difficult for patients to determine if a change was made to both.