Hi. I bought Starkey soundlens IICs about 24 months ago. I care for them well, opening them and cleaning them gently nightly and changing wax guards with a more thourough cleaning weekly. I follow instructions carefully, i don’t get them wet, I don’t use lotions and I treat them very delicately.
I have been disappointed and am curious whether anyone else has the same problems.
They fit well and work well when working. However I have had to send them in literally every 2 months for repair…either one or both.
The major problem has been a failure in the microphone or chip…the sound plays at startup but no external sound comes through. This has happened to each hearing aid at different times.
I just received my HAs back from Starkey a few weeks ago and I already have problems. My current problem is with the chip or speaker, with loud static crackling and popping in one ear. I literally can’t keep them in.
To be without my HAs every two months while they are being repaired is unacceptable. The fact that it is repetitive and happens in both devices seems to suggest it is a material problem.
Has anyone else had similar problems with soundlens?