Hello all, my name is Richard I am a new user to this group and am having trouble with my new aids so I thought I would give this a shot. I have never posted on forums before so please let me know if I use improper etiquette here.
I got my new Starkey Destiny 1200 ITE back in January. Needless to say I went from bare minimum breaking-down analogs to these new top of the line digital aids and a few months later I am extremely pleased with them.
I have only one small problem. I also purchased a Clearsounds CLA7 neckloop which states that it works with hearing aids with telecoils. Now the 1200 has automatic coils which I know is different but I asked my audiologist to set channels 3 and 4 to telephone and autocoil respectively so I can switch to either one manually. Sure enough when I got my neckloop in the mail it didn’t work. My audiologist was indifferent to the situation. She stated that she is not familiar with neckloops and suggested that I just practice using the phone and adjusting the volume as needed to hear the phone better. Of course I had to clarify that I intended to use it with my ipod while I work out. Don’t get me wrong she is a great audiologist but this time she annoyed me(I have dealt with a couple of terrible ones).
She stated that the aids work perfect and thought maybe the neckloop wasn’t compatible. I also had my neckloop checked by a different audiologist and she stated it worked fine. She wouldn’t check my hearing aids since I was not a client of hers (liability reasons I suppose).
At this point I am on my own. I have done research and can’t find much on this particular situation. I contacted Clearsounds but it’s apparent that the individual was not familiar with hearing aids in general.
My last guess is that the autocoil in the aids is not working properly. My other reason for believing this is that I can’t tell a difference between autocoil and regular setting. Many times I have switched to telephone setting then went directly to a meeting forgetting to switch back. However I didn’t even notice a change when I was in the meeting. Maybe this is new technology because I have not had t-coils in my last two sets which is about 10 years now.
So based on this does anyone have any suggestions on how to make this work? To sum it up I have a Starkey Destiny 1200 ITE and Clearsounds CLA7 neckloop that don’t work together. Surely since I am buying top of the line brands here they should work together right? I just want to make sure I am getting my money’s worth (and it was alot of money). Thanks to anyone and everyone who can provide some help.