Starkey Destiny 1200 and Clearsounds CLA7 Neckloop - Need Help Please!

Hello all, my name is Richard I am a new user to this group and am having trouble with my new aids so I thought I would give this a shot. I have never posted on forums before so please let me know if I use improper etiquette here.

I got my new Starkey Destiny 1200 ITE back in January. Needless to say I went from bare minimum breaking-down analogs to these new top of the line digital aids and a few months later I am extremely pleased with them.

I have only one small problem. I also purchased a Clearsounds CLA7 neckloop which states that it works with hearing aids with telecoils. Now the 1200 has automatic coils which I know is different but I asked my audiologist to set channels 3 and 4 to telephone and autocoil respectively so I can switch to either one manually. Sure enough when I got my neckloop in the mail it didn’t work. My audiologist was indifferent to the situation. She stated that she is not familiar with neckloops and suggested that I just practice using the phone and adjusting the volume as needed to hear the phone better. Of course I had to clarify that I intended to use it with my ipod while I work out. Don’t get me wrong she is a great audiologist but this time she annoyed me(I have dealt with a couple of terrible ones).

She stated that the aids work perfect and thought maybe the neckloop wasn’t compatible. I also had my neckloop checked by a different audiologist and she stated it worked fine. She wouldn’t check my hearing aids since I was not a client of hers (liability reasons I suppose).

At this point I am on my own. I have done research and can’t find much on this particular situation. I contacted Clearsounds but it’s apparent that the individual was not familiar with hearing aids in general.

My last guess is that the autocoil in the aids is not working properly. My other reason for believing this is that I can’t tell a difference between autocoil and regular setting. Many times I have switched to telephone setting then went directly to a meeting forgetting to switch back. However I didn’t even notice a change when I was in the meeting. Maybe this is new technology because I have not had t-coils in my last two sets which is about 10 years now.

So based on this does anyone have any suggestions on how to make this work? To sum it up I have a Starkey Destiny 1200 ITE and Clearsounds CLA7 neckloop that don’t work together. Surely since I am buying top of the line brands here they should work together right? I just want to make sure I am getting my money’s worth (and it was alot of money). Thanks to anyone and everyone who can provide some help.

-Richard

Are you positive that the Destiny 1200 ITC has a t-coil?

I originally tried the Audibel Virtue 12 OTE DSD’s. They are identical to the Starkey Destiny 1200’s. Both are made by Starkey. I wore them for a couple of weeks and loved them. I work in IT and being able to talk on the phone hands free is critical to me. The Virtue 12’s OTE DSD’s have the “Automatic Telephone Response”, but didn’t have a tele-coil so I traded them in for the Phonak IX’s so I can use them with the Artone Neckoop.

I have read that some aids use small magnets to put them into the t-coil program.

Mike

I found this on the Internet;
"Directional Microphones and programmable telecoils are available as charged ($50) options on ITE, Half Shell and ITC models.

Starkey Destiny 1200 Custom and BTE Hearing Aid"

There are two possible thoughts on the matter.

First off your ability to access all four multi memory options on your hearing aid is software programmed by the specialist. So the way you gain access to program four can be modified. It can be cycled (so it comes on right after program three), or it can be direct accessed (a press of a couple of seconds will jump right to program four, with another press to jump back to the setting you were on before).

Secondly, it is important to understand the difference between ATR and telecoil. The latter is what you need, the former is standard on the Starkey aid.

But the fact is, if you have a telecoil system built into your aid, and you are accessing it properly, then it should be compatible with a neck loop. Telecoil systems are all pretty standard.

My guess is they never built your aids with telecoils, and your audiologist is too lazy to add them.

If you private message me the serial number of your hearing aid, I’d be happy to look up whether or not you have the telicoil option. As an alternative, look in your paperwork and see if you were given a white sheet of paper for each aid. It will have some little graphs on it and a list of your options down the right hand side. This will mention if telecoil exists or not.

If you don’t have a telecoil, you can have your audiologist send the aids in and get it added. Then once she programs them correctly, it should work just fine with the neck loop.

Another way to check if the aids have a telecoil is to put them on that program setting, and hold a quartz watch to your hearing aid. You should hear the pulse of the minute hand moving every second.

Unfortunately this information is not all that accurate. I have a dealer price list here, and the price for a multi memory is not even close to that. You’d be fairly close to the right price on the non-digital aids, but not on the Destiny range.

I’d imagine that the price for the set would fall between $200-$350. Although if the aids are already multi-memory there could be a bit of a discount.

You are quite right. Telecoil is not standard on Starkey in the ear hearing aids. And it is not even an option on the Destiny 1200 / Virtue 12 OTE model.

However it is an option on the model of aid this particular patient mentioned.

I do know that she stated that I have the automatic telecoil. My understanding is that it is different from the telecoil in that it can switch automatically when I hold the phone to my ear other than that it it supposed to be the same. So I figured that being able to switch to it manually would work. Maybe I am wrong about that. I’ll try again when I get home from work tonight.

Thanks to all for providing me with some good information, I really appreciate it. At this point I am considering going back to have the telecoil installed although Id hate to be without my aids for a couple of weeks with no back-ups to use.

Does anybody know of any other products that might work besides Clearsound with my aids? For the record they are Starkey Destiny 1200 ITE . My main focus at the moment is being able to listen to my ipod while I work out and/or having a hand-free communication for my phone. I am willing to buy multiple products if it gets me what I need.

Richard

Hi Rim2002:
I also have purchased a Destiny 1200 ITC for a month now. However, I am still in the process of adjusting stage. I was also a analoglover user, but it’s a programmable HA. I would like to know what is your hearing loss and what is your formula and setting.
My hearing loss is:
Low frequency 40db, then curve downwards to 70db in high frequency. I am using NAL-NL1* formula, 48 kneepoint for low frequency, 50 db kneepoint for high.

Thanks
Paul

ZCT or anybody else,
Can someone explain to me the difference between the automatic telecoil, telecoil and ATR? I see all 3 listed in my users manual and I could have sworn my audiologist told me I have the automatic telecoil. Thanks!

Richard

Analoglover,
I have to find my stuff and get back to you. Feel free to pm me in a couple of days if I don’t respond.

A telecoil is a device that picks up an electromagnetic signal from a hearing aid compatible phone, and concerts it into sound. Hearing aids can also pick up a so called ‘loop’ system sometimes found in public places (theaters, museums etc.).

Although it’s not entirely accurate, think of it like a tiny radio station that your hearing aid can pick up with a very small range.

Traditional telecoils are manual. On the old BTEs it used to be a switch that you would move to the T position. When you did that the microphone would turn off and the receiver for the telecoil would switch on. Suddenly you could use a compatible telephone with no feedback.

An auto telecoil is basically the same as above, but rather than being trigged by a physical switch or button, there is a magnetic trip switch that forces the aid into telecoil mode when the magnetic field of a phone handset speaker is detected.

The ATR is not a telecoil at all. It is basically another memory in the hearing aid designed for use on the phone. The ATR program is set up to respond very well to exactly the kind of frequencies that a telephone earpiece makes. So the aid is still using the microphone, unlike a telecoil, but there is less chance of feedback with that program than a ‘normal’ program.

An ATR identifies the magnetic field associated with a telephone handset, together with an increase in feedback signals (because you just covered the aid with a phone), and auto switches to a phone mode.

The ATR is a reasonable system with the right phone, but it’s going to be useless for telecoil devices you might purchase. On modern Starkey aids, ATR is standard, and telecoil is usually an option on ITE devices.