Hi my dad got fitted with specsavers Advance plus hearing aids and they failed after weeks, the right one wasn’t holding a charge after 4 days, and now the left has gone as well.
After the right one was failing I contacted the audiologist who BTW has been polite and helpful so no problems there, and he said he would order a new unit, not sure if he meant both right and left, immaterial now cause both are gone.
Our order first time round came quick this one seems to be taking longer, and if they’ve only ordered one, then it’s going to be even longer, so I’m going to phone up tomorrow, but I’m thinking now should I go straight to the manager, also do you think it would be cheeky or prosumtios to ask for some kind of discount or good will gesture, these aren’t cheap over a thousand pound, and they’ve failed within weeks, so it doesn’t bode well for longevity either.
Lastly I’m hoping that we haven’t unknowingly caused the damage, because we were advised by the audiologist to pick up some (EAROL) spray because my dad had some wax, the spray was used by my dad at night when the hearing aids were removed, then they were placed back in his ear next morning, so if the spray has affected them then you shouldn’t have been told to use it in the first place, and there is nothing in the care section saying not to use sprays, so as far as I’m concerned the blame isn’t on us.
I am however apprehensive mentioning this to the manager, in case they try to put the blame solely in our court, and try to wriggle out, so if anyone knows that it’s not good to use these sprays, then we know for future.
My last and final question is there alternatives to specsavers, before going for these we really knew nothing about them, my dad had NHS made ones but they weren’t very good, and I don’t think they were comfortable either, so if there is other options just as good in the same price bracket it would be good to know, Thanks.