Hello folks, first time posting.
Firstly, this comes on the heels of trying two brand new RIC’s that did not work for me, the Phonak Audeo V90 312, and a Starkey 110Z. Both had horrid feedback issues that supposedly could not be rectified by the vending audiologist, and the Starkey was actually the worse of the two, regardless of the claim that it had better feedback management.
Anyhow, what I currently wear is two older Phonak Perseo ITC Aids, they are about 10 years old, and have been repaired-remanufactured a few times over their lifespan, and IMO were superior to the newer aids mentioned about for my personal use.
I had decided to send both aids out, one at a time for total re-casing, and although had a minor hiccup with one not fitting right, all was basically well until I walked into a local audiologist’s office yesterday, and this was the one business who originally sold me my left Perseo HA. They had all settings saved on software in house.
Anyway, I was extremely worried about “going backward” with my aids, since this was another audiologist, not the same from before. So I asked that if in a worse case scenario, we can then hopefully go back, and undo any new settings-tweaks? My goals were to possibly enhance performance with perhaps additions of slight gain, and as well some slight tweaks to frequency response.
It should be noted, that after both were re-cased-refurbed within this past month’s time, both fit very well, look beautiful, I was having absolutely no issues with feedback, even going up as high as +10db on my remote Phonak Palm Pilot. No Vents needed to be plugged either which was a plus.
So, after advising her about the worry of running another feedback management sweep on both aids, and then she went to adjust gain, and frequency, I’m noting that there was only a Bass, and Treble adjustment on the software, and I asked “is that it”? I thought these had 20 channels, and she explained there is no invididual adjustment of any of the frequency bands that are shown on the Graph, just Bass, and Treble. Hmmm, is this actually true?
She then made some tweaks to both the treble-bass, supposedly raised gain at 6db per both aids, and at that point, I accidently moved my arm, hit the cable going to the right aid, yanked the cable and the aid to the floor, and she then had a hell of a time getting the cable to work on the aid. After a good 10-15 minutes, she finally succeeded, and supposedly finished her work.
What I had then discovered after trying to reinstall the batteries, and close the battery doors, that I had just broken the battery door on the right aid! Dammit! I just about almost broke down and started crying, I’m not kidding.
I knew it then meant again, shipping this aid out, a replacement of the faceplate, and would have to make a phone call. The repair center who did the work ultimately said there would be no charge for the repair, just send it back, and they’d fix it. Well, that was about a $250 relief! Ughhh.
Anyway, before I sent the aid out yesterday, I was able to use a little cellophane tape to tape the battery door, to see how the performance was? Both aids now actually sound more closed in, muffled, lower in overall gain, and now the left aid that wasn’t broken now has intermittent feedback issues.
Thus, in retrospect, and how hindsight always has 20/20 vision, it appears I’ve made a grave mistake by going in for re-adjustment.
Since this audiologist is only there 1 day a week in this little one horse town that I live in, the soonest I’ll be able to get back in for further re-adjustment is July 8th. Hopefully by then, the repaired right aid will be back in my possession for these further adjustments. Pathetic here, that in the meantime, I’ll be living with this one aid, which often is now squealing like a stuck pig, very annoying it is.
I’m hoping she can undo what she has done yesterday, and at least get my aids back to the way they were before she messed with them.
I was basically very happy with them before, and when the audiologist first hooked them up yesterday, did remark that the settings prior to the re-casing were exactly the same as they had been for years, no deviation from the previous settings.
I’m really worried, but sadly, I cannot turn back the hands of time of what has happened, and hopefully, I’m praying that there will be a light at the end of this tunnel.