There’s a customer service number on this link:https://www3.mysigniausa.com/contact
I have the Costco Kirkland 8.0 HA’s which are essentially identical to what you have, except that mine use the replaceable 312 battery. I think most of your questions have been answered. As for uneven discharge of the batteries it may be that one is the master as was suggested, and sucks more power for the ear to ear communication, e2e, or you could have one ear that needs more correction. Mine kind of vary as to which one needs a battery first even though my left ear needs more correction.
My suggestion would be if you want to get more out of the HA’s in a limited number of visits is to download the programming software, input your hearing loss, and the receiver type you have, and then go into the simulation mode to see what options the fitter has. Post if you want help doing that.
But, before you get all excited, I do not find the wind noise reduction to be very effective. I have the outdoor program and it really does not do much if the wind is more than a light breeze. What I find more effective is that my HA’s have been programmed to be muted with a long (5 second) hold on any button. If the wind is bad, or if I am in a situation where there are loud noises, I just mute them. Another long hold brings them back on again.
As far as the Charlie Brown effect, my suspicion is that this may be a feedback issue. I would not call it muffled, but more like you are talking to someone with poor radio reception – like Neil Armstrong on the moon! The Connexx software if you download it will tell you if you are in the feedback prone modes. You may need a custom mold instead of a sleeve, or if you are using open sleeves, you may benefit from non vented sleeves.
I’m using the vented click sleeves. I’m not worried about the battery stuff, but the streaming issues are what I’m trying to solve. As far as the software you mentioned, I have no computer, just an iPad Pro, so me tuning them myself isn’t an option.
The software only lets you do simulations, not programming. It is free. To do programming you need hardware to connect to your hearing aids. The benefit of doing simulations is that you can see for yourself what controls the fitter has and then you know what to ask for. If you input your audiogram I can run the software and post the graph that shows feedback potential.
How do I post my audiogram in here? I mean first I need to get it from the VA, but how do I upload it here with no computer?
Can anyone here tell me the current firmware version of the Pure Charge and Go 7Nx’s? My current version is 188.8.131.52, and hardware version is 1.0 according to the MyControl App.
I don’t know if they attempt to keep the Rexton/Signia/KS8 versions in sync, but my KS8 is as follows:
Smart Direct App (iPhone): 184.108.40.2067
Thanks, I’m just trying to rule out firmware issues.
I’m not sure if I should add to this thread or start a new one; but I’m in the process of testing a ‘Pure Charge&Go’ before purchase. I have (so far) 4 settings - voice, voice with rear sound suppression, quiet (for bus or noisy surroundings), and music. I have right-ear only hearing, so the left ear is to send incoming to right ear. Because they’re new, they recharge quickly; but I read elsewhere that over time (like 2 yrs or so), the charging will not be as great, especially if several activity settings have been programmed. I’m also thinking of adding the TV streamer. Do they have a shelf life?
I don’t have any issues with mine. I wear them for about 16 hours a day and stream music for 4 or 5 hours and my battery level never goes below 20%. Hope that helps.
Thanks slovak1965. For how long have you owned your devices?
About 4 weeks now. I think they are great.
I downloaded that Connex Smart Direct. That’s all I see in the Apple App Store. He App Store only lists Costco brand hearing aids as compatible. It will not pair with my charge and go 7Nx’s to see anything for simulation. Any ideas?
Never mind, I found out I need a computer to use it, I don’t have a computer so I can’t play around with it.
You should not need a computer to use the app on your iPhone. Go to the Apple store and look for the myControl App 2.0. It is essentially identical to the Rexton/KS8 Smart Direct app, but should be compatible with the Signia HA’s.
Here is a link to the How to use myControl App 2.0 pdf doc.
Well, we’ll see how just the right HA does me. Bought it for $4,500 paired with a companion earpiece that just listens. Three settings: voice, TV streaming, and Music. I’m stone deaf in the left ear…though I don’t see why stones hear any less than say grass or trees. So far, (one day), I’m happy. Still have the old Oticon Alta to fall back on, if it doesn’t satisfy.
Yeah the my control app is free and I have it, the aids do not connect to the only connex app in the App Store. That’s the only way to see other stuff the my control app doesn’t show.
You can also get to the Apple control app with a quick three touch on the home key. It gives me volume control on both aids, while the Smart Direct just gives one control.
It took me a while to get it from the VA audiologist, but I got it and finally posted it. Not sure how this helps anyone in here looking at it. My hearing aids are the Signia Pure Charge and Go 7Nx’s
Congratulations, good for you.
I do enjoy looking at members audiograms. It’s kind of a social sharing to know you are not alone.