Well something is not right, it works quite well for me, as in as you change to narrow you should notice less “background chatter” you need to check how your doing this, in a bar or restaurant you need to face the person speaking to you, then narrow the beam, this does not increase or decrease gains, so don’t look for this.
As a long time DIY’r and user of 7AX I’m thinking your not doing something quite right, while connected and programming, if your not hearing a noticeable difference between each settings,
Once connected the App is open in the background, it seems just as quick as any other apps I’ve used(bar my Phonak, horrible user experience that one) again you shouldn’t have to be changing all the time, just in those environments that bother you otherwise for me anyway I just keep it on Autopilot ; )
And yes your right ,there’s no such thing as “smart” in HAs, they are still dumb!
Well something is not right, but as I mentioned you need to have someone in front of you talking, this is when you narrow the beam and focus your attention on the speaker.
Your HAs are not set up correctly, you do need to go back to your audiology clinic and Relay your experience so they can try and sort these issues out.