I am new to the forum and am hoping to get some feedback. I have found that finding reliable info on hearing aids is pretty tough. I am pleased that I found this forum.
This is the second set of HA that I have purchased. I previously had a pair of Siemens Aquaris 701 with miniTek that I purchased 6 years ago. At first I was very happy with them. They were definitely much better than nothing. I could never get the transmitter to work with my TV. The preset programs were very limited and I had grown unhappy with their performance in general.
My audiologist, who I like a lot, doesn’t push a particular brand or model, although he does say that he has had the good results with Siemens now Signa (perhaps because they have a high profit margin?). I don’t know, but I do trust him.
So I told him what I didn’t like with my old HA’s and what I would like the new ones to do and he suggested the Signa Pure 13 7Nx S. Fitting and initial adjustment were surprisingly simple as much of the setup was automated. We then did spend some time tweaking the preset programs to match my hearing profile.
Initially I was very impressed with their performance. Understanding speech was great - it was very clear and natural. The other presets seemed to work really well. When I left his office, my wife and I went to a local restaurant for dinner. Restaurant’s were previously really annoying to me with all the background noise and chatter. I used the noisy environment preset and also the cafe preset and was very impressed. Most of the background noise was muted. Over the next few days, I tried to give these HA’s a real test in various conditions.
The Pure 13 7Nx S HA’s are pure joy with one exception, Bluetooth. The Bluetooth streaming worked great the first few days. Then bugs started showing up.
- during a phone call, one ear or the other would cut out
- TV streaming worked great, then one or both ears cut out, get static or click
- streaming media from my iPhone was super until it starting clicking, and fuzz and eventually drop out
- sometimes I hear a rhythmic clicking in the HA’s that have dropped out (click click pause click click pause…repeat) I thought maybe I was receiving Morse code.
At this point my fix was to reboot each hearing aid. On two occasions, I had to delete the pairing with my phone and with the TV streamer and pair everything again.
I went back to see my Audiologist a few days ago. He called Siemens directly and we talked with tech support for some time. Tech support didn’t have much to offer except that they had heard of these issues before. One tech said that they had contacted Apple who said the clicking ‘might’ be an issue of the Apple iOS. No real resolution except what I am already doing: unpair, reboot, pair, do it all again.
I have 30 days (from purchase) to return these HA’s for a full refund. I am seriously thinking about returning these HA’s as Bluetooth streaming was (is) very important to me. Receiving calls is imperative, streaming TV is great (with no subtitles) and streaming media from my phone is really cool.
As I read other reviews it seems that a number of them have one thing in common: flaky Bluetooth connections. If I return these should I ask for a new pair as these HA’s may be the problem? I read one post here where that was the case. If I return these and look at a different brand, what brands should I consider? I was led to believe that these Signa HA’s were in the top three in their particular category. If I choose another brand, will I still experience Bluetooth issues? It seems that bluetooth technology has been around for quite awhile. Maybe it isn’t yet perfected?
I paid $5700 for these (including new ear molds). Not a small sum for any of us. If it weren’t for the Bluetooth issues, I would keep these new HA’s in a second but not for that kind of money! Although I have worn HA’s for 6+ years, I still consider myself a newbie. I am hoping that the collective experience on this forum will be able to provide me more insight.
thank you for your time.