My name is Dimitris and i’m from Greece.
First of all,my English isn’t perfect so forgive me for any mistake probably i’ll do.
My mom owns a pair of Siemens Pure 3mi HA. I ordered them from eBay (seller: bidbybid) 3 years ago in a reasonable price (Hear in Greece i’d have spend at least the double price to buy it). Since then, my mom wears it every day for 10 -12 hours. She has a serious loss in her hearing ability and they are necessary.
Well, since last 3-4 months the connection - communication between the aids seems to have been lost. When i try to change the volume from the right one, it changes only on this aid. The left aid seems to not respond. Actually, it always transmit in the highest level on volume and this has the consequence of making too much noise inside ear.
Obviously, changing a program from the left aid is not possible.
Has anybody facing something like this? Is it technical error or software error? What you believe…
The local dealer here in Athens, has the exclusive rights for Siemens/Signia in order to sell and repair them, but unfortunately i can’t trust them. They deceive patients and they are trying to create problem even if there is none. Therefore, they would by me last solution if i couldn’t find any other by trying to fix them by myself.
I would be grateful If anyone can provide me a solution or some thoughts.
Thanks in advance,