Siemans signia 7nx charge and go

I purchased 2 new out of the box Siemands Signa 7nx with inductive charging hearing aids on EBAY for 600 and the Charge and Go charger for $ 200. I’m having a problem getting them “Adjusted” . I have downloaded the software but am having problems syncing to my iphone.

Any suggestions. ?

Don’t you need a HiPro to be able to adjust them?

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Are you talking about using the app on your iPhone? Go through directions meticulously. This often involves turning everything off and restarting. Sometimes it seems we do the exact same thing and it works sometimes/sometimes not.