This may be a bit long winded but hopefully helpful for anyone that is thinking of purchasing one. Also it would be great if Resound read these forums to see what users actually think about their products!I've been using the Phone Clip+ for about 12 weeks now with my Resound Futures that I had purchased from Costco and can provide some feedback. In general, I like the unit and find it somewhat handy. I don't get a lot of cellphone calls so that isn't actually my main usage. I use it with my ipod touch and Android device to stream podcasts. As well it works as a remote allowing me to change programs or raise or reduce the volume. ( I had already lost my previous Resound remote) I have downloaded the app from the Android Play Store and have it installed on my cellphone (Google Nexus). When I had the device originally setup, I asked the Audie to not mute the sound to my HA's when the device is streaming.
Size, shape and weight.
The device structurally is well made and seems solid. I personally find the size to be slightly too large and rectangular. Weight also is slightly more than I would like. Button placement is logical but the button on the front a person would use to take a call has a barely noticeable click so I have needed to confirm that I have actually actuated the button on occasion by checking my cellphone. It definitely requires a better “feedback” mechanism to confirm actuation. As well the pressure required to confirm a proper press requires that I hold the back of the clip in order to exert enough force. This needs to be corrected. The indicator lights do not have an off switch. I don’t like looking like a Christmas tree while in the office, so I have covered the LED with some tape. In general, Resound needs to take some cues from Apple and think modern industrial design for human use rather than letting the engineers engineering something that is somewhat functional, somewhat efficient and produced as cheaply as possible.
I wear the device using the supplied neck loop under my shirt. This is functional. Aesthetically I think from a design point of view there should be a better approach to the neck loop and rope. It looks lousy and sometimes is uncomfortable. Since I don’t use the clip, I should have the option of removing it as it makes the device more clumsy when wearing it under my shirt.
When walking and talking on the cell I can hear the caller clearly and the caller can hear but with difficulty due to the rustling under my shirt. In a windy situation she has complained about hearing the wind. The cellphone stream works best in an office settin or a quiet area where there is limited outside noise or rustling. I can’t compare this to the first version (phone clip) but I am told it is better. I have clipped this to my shirt as illustrated in the manual and the same thing happen,. still too noisy when walking. Many people on the other end of the call say it is hard to hear. Considering Jabra is sister company one would think the technology is easily available to deal with the noise issue.
Battery Life- hasn’t been a problem for me although I find my HA battery life seems to be less by about 1 day. As well the left or right HA may loose the connection if the battery in that particular aid is losing power. To be more accurate when the HA batteries loose their charge when I wear them without the phone clip +, I would get an audible signal letting me know that they are failing, however when using the phone clip + I find that I have to change the batteries before I hear the signal to provide a battery with more strength. This occurs roughly 1 day prior to when the signal for completed battery life goes off via my HA’s. The HA’s don’t seem to be using the juice at exactly the same rate, so one aid will not accept the stream at times while the other will. As for the phone clip + itself, if I am streaming music or taking calls I get less than a days use. It can use better power management. As well, if either my phone or the phone clip + does not have enough power I have found that I cannot hear a call through my HA’s but the caller can hear me talking at the other end. There is no indicator from the Phone Clip + that it is out of power (although it just occurred to me that the LED may indicate lack of power. I would have an audible cue similar to the low battery melody played when the HA’s batteries are depleted.
Music- forget about it. Tinny like an old transistor radio. I use headphones and use the phone clip+ to turn down the volume of the HA’s- works well. Podcasts work well streamed because it is voice however the podcasts are hard to hear when listening if you have your hearing aids set to allow sound at the same time as the stream. I just lower the volume if necessary via the volume control on the phone clip +. For music, I use an equalizer on my device when listening to music through headphones with the HA’s volume turned down through my phone clip+.
Connection- easy to connect to the HA’s and to other devices. It does take too long to make the connection when streaming or connecting to the cellphone, as there is a delay. This is also the case when disconnecting. You can connect to 2 devices at the same time but I find sometimes that I lose connections and must reconnect by rebooting my phone, going to settings etc…a bit aggravating but I am a patient person.
Hearing Aid App
It’s good when it connects, easy and highly functional. But I have been frustrated connecting to it. Lots of times I do not get the connection. As well it takes to long to connect. I would like to see a ten band equalizer built into it that would satisfy to issues for me. It would allow me to modify and therefore customize any incoming stream or sound to my HA’s. This is useful in some specialized environments as well as listening to podcasts or music- it gives me control of my hearing. But to be honest I have stopped using it because it is very frustrating trying to get a connection.
It’s quite good when streaming a phone call- can’t complain at all. However, I would like to use other sound sources/streams and be able to optimize the sound from these sources which could happen potentially through the Hearing Aid app if an equalizer was built into it.
Summary-All in all, I’ve been waiting years for a device that would do all of the above. Is this the device we’ve all been waiting for? No but it is tolerable. The bad-really there is one thing that is really irritating and that is the button to connect to calls. I am not sure I am “clicking” it and if the click is effective until I hear something in my aids.
My wish list is that they integrate the Resound Unite mini mic into this system rather than forcing me to shell out another $200 and carry a second device with me that I could lose. The actual phone clip+ should be designed with everyday use in mind, in other word Resound should spend some money and hire Jony Ives or the designers at Frog Design to design it. Use the latest Jabra technology (one of Resounds companies) that is available on their sub $100 headsets. Decrease the connection time when connecting to devices. Increase the number of devices that can be connected at one time. And since most people like listening to music figure out a way to have great stereo music sound streamed from your device rather than tinny 1950 sound- hey this is 2013!