I was given the opportunity to try out a pair of Resound ONE MFI HAs by my HA provider. Here is the log that I kept. (names changed for privacy). SPOILER: tryout was cut short by mutual agreement after my negative experience–no need to prolong the testing.
Resound ONE Diary
Tuesday, May 18, 2012:
Delivery. Adjusted to a six-week-old audiogram. Because I could not pair the HAs with my iPhone, the provider got instructions by phone from Resound about pairing with iPhone (not through Bluetooth setting, but via Settings => Accessibility => Hearing Devices => MFI HEARING DEVICES.
Once connected, that setting allows adjustment of Treble and Bass levels, but I don’t think that they adjust overall volume. In fact, I found it impossible to adjust volume, even with the Resound 3D app on the iPhone. That’s a big issue for me because at several points in the day and night I wanted to lower the volume, but my iPhone was not nearby to allow me to lower it with the iPhone’s volume adjustment buttons.
In short: streaming from the iPhone, whether music, news or telephone calls was harsh, tinny, transistor-radio-like. I got confirmation in a call with my son. His voice sounded harsh to me, and he told me that my voice sounded harsh to him, though we could understand each other clearly. No amount of fiddling with the Low-Mid-High settings in the Resound 3D app changed anything. Streaming was even painful in the high frequencies, and the devices seemed to clip the sounds. I was concerned about damage to my hearing. Perhaps some re-tuning by the provider is in order?
Watching TV was similar to streaming, though not as uncomfortable. The programming was shrill at times, and I had to turn the volume down below my normal listening setting with Phonak HAs.
On the other hand, speech recognition was top-notch. I tested the HAs at dinner in a mildly noisy restaurant environment. The Restaurant setting appeared to improve performance somewhat, but it was hard to assess because the surroundings were not all that noisy.
I kept the HAs on at night in bed, as I usually do in order to listen to the BBC over my Amazon Echo. Somehow, the BBC news broadcasts put me to sleep! Just as with streaming earlier in the day, the sound was uncomfortably shrill, and I had to turn the volume of the Echo way down to compensate. If I were not comfortably ensconced in bed, I would have taken the Resound HAs off and substituted them with my Phonak Marvel HAs that I usually wear to bed.
The bottom line for the first day: in a Phonak::Resound A::B test, Resound ONE loses big time!
Wednesday, May 19, 2012:
Having worn the Resounds through the night, the left one sounded the “charge me” chimes, and they are now on the charger. They have been in the charger for 2-½ hours, and the right one shows but three dots out of four (¾ charged). The left one was not charged at all! I just re-inserted it into the charger and it appears to be charging now, from scratch. I recall the green pilot light was blinking on both the left and the right HAs when I inserted them in the charger. So, I don’t know what I might have done incorrectly. I’m wearing my Phonak Paradise HAs for now (yes, I have both Marvels and Paradises, though the latter really Costco KS-10s).
That happened in the late morning. It’s now almost 5:00 PM, and the left one is only ¾ charged. That’s a long, long time to get fully charged. Not a good feature.
I had another phone call with my son around noon today. I was wearing my Phonak Paradise HAs. His voice did not sound harsh to me, nor my voice to him. So, the harshness of the streaming yesterday was most likely a function of the Resound HAs.
It is now 5:50 PM, and the left Resound HA is finally fully charged. I will wait until tomorrow to try them out again.
Thursday, May 20, 2021
This morning, the left HA was only 50% charged. And, it was not recharging. I re-seated it in the charging unit, and it started charging again. Now at 2:15 PM, the app shows that it is fully charged and that the right HA is fully charged, but the charging indicator is on in the app. ???
On the other hand, sound reproduction was more comfortable today, though I had to set the high frequencies way down and the low frequencies way up; midrange somewhat down. The restaurant setting worked well in moderate noise.
Friday, May 21, 2021
After all night charging, left HA was only 75% charged. Also noted that it takes a lot of force to remove the HAs from the charger. Could that have been the magnetic force from the induction charging gripping it? OK for me, but probably not OK for folks with weaker grips, especially arthritic fingers.
The provider arrived in the afternoon, and we agreed that there was nothing to be gained by my continuing the tryout for the originally anticipated two-week period. He also told me that another patient had the same experience with shrill streaming that I had related.
My bottom line: there is no comparison between the Resound ONE and the Phonak Paradise/Costco KS-10 hearing aids, at least for me. I certainly did not favor the Resounds.