#12

I don’t have the clip device so I cannot speak to those problems. As for the iPhone app and the screen called “Control”, I don’t see that screen in my ReSound Smart App. Did you download the correct app? I have an iPhone 5S. If you have a 4S or 5, you may have a different program and functionality than what I have.
I only have “All Around”, “Restaurant” and “Music” programs so far. I have an appointment tomorrow for an adjustment and plan to ask my audiologist if she can add some fuller sound to the Music program by using the Sound Shaper (from another post on this forum) to see if the music can be fuller and not so tinny. Sorry, I haven’t been able to help more. What kind of iPhone do you have and what is your App called?

#13

This is great! I am also a “hearing aid evangelist” and will use the term. I get questions about the tek around my neck and show off the rig, which would be more fun with my iPhone. I am also an early adopter (I am one of the first people to ever write a novel on a computer!) Our first Apple was an Apple II, I think. I usually buy the second version–like the 2nd iPhone, the 2nd Kindle and I was thinking the 2nd Linx…until I lost one aid. This is the first time I found out you can find the aid by GPS! It would have saved my butt on my trip last week. I walked out of the hotel into a windy plaza and they were gone. Searched everywhere. But with GPS I could have found them. (Does anyone else have nightmares about lost or drowned HAs?) I found a really good price on these online, about 40% less than the local price. And yes, I want colors and a blinky light feature for parties.
I will have more questions soon, but my first are:

  1. How is the latency issue with speech?
  2. How is it with speech?
  3. How wide a range do you get with volume control?

— Updated —

This is great! I am also a “hearing aid evangelist” and will use the term. I get questions about the tek around my neck and show off the rig, which would be more fun with my iPhone. I am also an early adopter (I am one of the first people to ever write a novel on a computer!) Our first Apple was an Apple II, I think. I usually buy the second version–like the 2nd iPhone, the 2nd Kindle and I was thinking the 2nd Linx…until I lost one aid. This is the first time I found out you can find the aid by GPS! It would have saved my butt on my trip last week. I walked out of the hotel into a windy plaza and they were gone. Searched everywhere. But with GPS I could have found them. (Does anyone else have nightmares about lost or drowned HAs?) I found a really good price on these online, about 40% less than the local price. And yes, I want colors and a blinky light feature for parties.
I will have more questions soon, but my first are:

  1. How is the latency issue with speech?
  2. How is it with speech?
  3. How wide a range do you get with volume control?
#14

Great post Holtt … I also had a Mac in 1984 :slight_smile:

I got Linx 9’s last week … my loss is moderate in the 3-4k range only … my wife also got them week earlier, her loss is moderate everywhere, both of us are first time HA wearers.

I have two key points for this post:

  1. Her audiologist gave her the ‘all-around’ as the primary program, and she had lots of trouble…her description was that everything was overwhelming, regardless of the volume. We switched audiologists (long story for another post), and he was much more tech savvy and put us both in the ‘soft-switch’ program, and this was a DRAMATIC difference … apparently, this one uses the smarts on the hearing aids and improves the sound much more than the ‘all-around’ one.
  2. I have two iphone 5’s, one personal and one for work … I suspect there are many like me. I had both paired up at one point, but today I am completely unable to pair the HA’s with my work phone. I have turned them on/off, disconnected the devices, ‘forget this device’, etc … any ideas? I find the resound manuals pure marketing in that they have little useful info other than recommending that you ‘see your audiologist’. I have used other bluetooth devices, such as a Jabra headset, that can automatically switch between two phones based on which one was being used, why can’t these do that?
#15

The All-Around and Softswitch programs have exactly the same gain settings, so changing programs doesn’t explain the dramatic difference. Perhaps your new audi set the experience level to new user instead of experienced user, thereby reducing the gain. Or maybe he turned on the acceptance manager which starts with a lower gain and then slowly ramps up to 100 percent over 4 weeks. Regardless, All-Around is the superior choice because it enables Binaural Directionality, one of the main features of the LiNX 9.

Did you try resetting your iPhone by pressing and holding the Sleep/Wake and Home buttons for 10 seconds?

#16

interesting comment about the ‘all around’ vs ‘softswitch’ … where do you find out what each of the programs do? The Audi did NOT do the new user thing, we discussed that and preferred to control the gain ourselves.

I did not reset the iPhone, but I did turn it on & off several times … I was able to resync to the personal iPhone any number of times, but not my work iPhone … I have now turned off the HAs for several hours, it is my thought that the problem may be that the HA’s need to be reset somehow so that they are willing to pair somewhere else. If that doesn’t work, I will try the ‘reset’ and post the answer.

#17

I’ve had my pair- off and on - for about 3 weeks. I lost one (long story) and have been trying different fittings. I’m currently using custom molds and have very mixed feelings about these.

They are my first HAs. I’m 60. I have mild to moderate loss and suffer from tinnitus and a little hyperacusis. To make the fitting challenging I have osteomas (surfer’s ear) in both ears with more in the right (the one with more loss and tinnitus).

I went to Costco first and got tested and walked around the store with a set of theirs for a bit. After learning that it comes with this remote to change programs and you can get this other device which hangs around your neck to use with your phone- I decided I’d look for the Linx.

The original fitting was not very comfortable, but the main problem is they wouldn’t stay in my ears. Start chewing and they’d be out in no time. The custom molds stay in but it’s still uncomfortable. I can never forget they are in my ears and the right one is sore by the end of the day. And now I get a plugged echo when I chew or talk.

Because of the fit issues and my lack of experience, I still can’t reliably say how they are helping overall. At first I could say that because of the new amplification at high frequencies I found the tinnitus being masked. That doesn’t appear to last over time.

When in normal operation, I get frequent feedback signals when just listening to music in my office. Certain notes can cause it consistently. It’s only the left side now that I’m wearing custom molds. If I turn the HA volume down to 35% I can get it to stop. It doesn’t seem to happen in open air circumstances.

Tech
The bluetooth is erratic. I’ve had to re-pair a few times. Seems more stable now.

The music streaming feature is absolutely terrible. If I plug my ears over the HAs with swimmer’s wax I can get some sound depth. If I mute the HA’s with the smart app it sounds a little better. With those mods it’s acceptable - but kludgy. Then I put the phone in my pocket and the bluetooth signal turns to mush. It’s like the music is playing under water with some constant boing in the background. Perhaps the new iPhone will address this issue. They should not even promote this feature. It is just terrible at this point.

The phone connection is a bit kludgy, as well. After learning to pause on answer until you hear the aids kick-in, it’s workable. The caller is stuck wonder what’s going on. Using the phone as the mic is unfortunate, but acceptable.

I agree with holtt on the feature list, notifications, phone ring, etc.

I was excited about the ability to make adjustments to settings as I learn the contraption and what works under certain settings. The controls in the “smart” app are extremely limited. The audi software “Aventa 3” is available but the airlink interface dongle is not easy to come by (and likely expensive). And curiously, it appears that the first “made for apple iPhone” hearing aids need a PC to run the software.

Any advice is welcome. I’m unsure how to proceed.
I think below is a translation of my audiogram.

250	500	1k	1.7k	2k	2.7k	4k	7k	8k

L 15 15 25 25 25 35 45 40 50
R 10 15 30 20 35 45 50 50 40[quote][/quote]

#18

Assuming it was the Kirkland Signature 5 that you first tried at Costco, it can do most of what the Linx can do, but it requires the use of the Phone Clip+, which I think you can just carry in your pocket for playing music; though you do have to speak into it for phone calls. Maybe it would be worth checking that one out again to see if it works better than the Linx. Just an idea - I haven’t personally used the Linx or Phone Clip.

#19

I’ve just got to add my few cents here. I’ve recently picked up a set of GN Resound Linx 961 hearing aids. I’m not completely sure what my loss numbers are (everyone seems to have them posted here) but my audiologist tells me that I have significant to severe loss depending on the ear though I’ve been dealing with it for 17 years after my stapedectomy). The again, my linx are using the NP receiver with an open dome. However, I am a former musician and am currently an IT professional so I do have at least a unique understanding of how to “deal” with some of the issues I’m seeing here. Here are a few observations that I’ve had in my three weeks with the Linx 961 and a single follow up adjustment (I average 18 hours a day even though I am a first time hearing aid user). Now, having said that I’m having a difficult time figuring out how I managed life before having these things! I mean, I know how I did it. It just blows my mind!

Sound Quality
OK, I am a first time Hearing Aid user. However, having formerly been a musician I can tell you that the sound quality of these are great, once you get them adjusted properly. I am learning very quickly (form research mostly) that your audiologist/hearing aid specialist REALLY needs to know what they are doing when setting these things up. While I would have assume that was a given, I’m seeing posts all over the place here that reflect a very different reality.

SMART APP
• I hate to say this, but the SMART app is slow and doesn’t provide that much. 90% of the functions it provides are covered by Apples built in “Hearing Aid” settings available in the accessibility options. (triple click of the home button). This means that the ONLY two things that ReSounds SMART app gives you are 1) the ability to “locate” your missing hearing devices and 2) set GPS locations for automatic program switching. If you don’t use either of those regularly then just use Apples built in options. The same goes for the “TruLink” application used by other manufactures. That said, TruLink is a bit faster and prettier with the same feature set.

Streaming/Pairing
•OK, so you have to be SUPER CAREFUL when initially pairing the Linx to an iOS device. From what I understand there is a very special “token” that is accepted by the Linx itself on first pairing. If ANYTHING attempts to stream audio to the hearing aids during this initial pairing you’re GOING to experience horribly annoying disconnections and difficult repairings

• No matter what “programs” you’ve had setup, when you stream a new, otherwise non-selectible program called “iPhone” (or, I would imaging, iPad or iPod touch if that’s what you were streaming from). This leads to a lot of these streaming complaints. Users here have noted that audio can sound “tinny” and that the hearing aids often give way to non streaming sounds. This is, in part because there is a separate “program” for streaming that your hearing aid specialist needs to set. A lot don’t seem to know about it even after being trained. By default ALL of the great features from All-Around are turned off on the streaming “program”. So, whoever is programming these for you can turn on all of these great settings and get the sound you expect back. FYI, the tinny sound seems to come from the combination of the “inverse wave” (Noise Cancelation) being turned off and the hearing aids prioritizing external sounds over the streaming audio. Good news on that second part as well. You can adjust the “priority” of the streaming audio over external sounds.

I pay very, very close attention to the software that they were using during my consultation and feel that I know it pretty well. Full disclosure, I am an IT professional and tend to pay attention to these things.

Other Observations
• So the Linx seem to “drop out” when changing programs or streaming devices. It’s only a second or two, but this is normal behavior. Anything beyond that and you’re having an issue

• • The SMART app, also seemed to forget itself from time to time. This is A MAJOR annoyance BUT IT HAPPENING FOR A REASON (Read till the end on this) Here’s my example:

Before I adjusted everything and added a number of programs, I needed to pretty much shut off the mic’s on my left side while driving. There was too much wind noise and I couldn’t hear my audiobooks if I was streaming. I would open the SMART app, mute my left hearing aid and then swap back to my Audible app. Unfortunately, once I started streaming again the SMART app would activate my left hearing aid. What I didn’t realize is that each of these settings is only saved while you are on a specific “program”. When I would start streaming something from my phone I was actually telling the Linx to start the “iPhone” program which automatically reset the hearing aid levels as it is supposed to. It’s just that I never realized that my aids were switching programs when you start any new stream (hence the temporary “off time” that the aids go through while switching programs).

So, with that said. In this weird stream of consciousness blurb (during office hours so it’s been sporadic) I hope I’ve covered what most folks seem to be talking about in some form of reasonable manner.

Thoughts?

P.S. I kind of refuse to purchase any of the GN Resound accessories so I can’t talk about the phone clip or the streamer.

#20

This is my 8th day with the ReSound LiNX 961. So far it been a love-hate relationship. Lost Pairing (for no apparent reason) is my biggest complaint. Have tried several work around to re-establish connection to no avail. End up doing a full reboot on iPhone.

Audi set up 4 preset programs; 1 Everyday, 2 Restaurant, 3 Traffic and 4 Outdoor. Have not noticed any discernible difference between program 2 & 3 when compared to 1.

Battery usage similar to previous aids. Doubt that battery indicator in ReSound’s App if functional. Constantly indicates full charge till aids shut down.

Time spent tweaking and making adjustment pays vast dividends. Intend to ask Audi to make these changes the default settings on next follow-up visit.

Hopefully when Apple releases ios 8 this Fall, the lost paring issue will be resolved.

Overall I am really pleased with the performance of these aids.

New things (for me) to get used to:

  1. When answering incoming call, wait till HA’s have established connection before speaking.
  2. Taking advantage of the Treble and Bass adjustments in the ReSound App.
  3. Remembering to save location after getting adjustment set to my liking.

— Updated —

#21

I’ve been working with the Linx 9 now for a couple of months. I can share a bit more of what I’ve experienced.
The software Aventa is available for download here:
http://www.supportgn.com/resound/subsites/releases_updates_patches.html


The airlink usb device is something that should ship with your digital ears - but don’t. In fact, it should be bluetooth adjustments easily accessible to the client from their computer or hand held, but I’m getting off on my rant a bit early.
Some programming options are outlined here:

It displays the default program settings for things like:
NoiseTracker II: environmentally dependent
Environmental Optimizer II: on
DFS Ultra: mild
Directionality: SoftSwitching
Directional Mix: prescribed
Wind Guard: off
I’ve copied this to a spreadsheet in the hopes of, eventually, tracking my settings.

The first “made for iPhone” digital ears can’t be adjusted using Apple systems. Twisted.
The Aventa software and Airlink will work on the Mac with VMware Fusion and windows.

I’m experimenting with a lot of the programs. It’s very challenging to make adjustments for specific environments on the computer, then experience the environment, note the effect, and return to the program. For example, I’ve yet to create a satisfactory experience in either the Restaurant or Party programs. I find I’m using the Soft Switch program more for general use. I love the music program as is.
You don’t need the phone program to stream phone calls. That’s actually controlled in the “phone clip/smart device” area. I’m not sure what the phone program is for.
Streaming music still sucks. It has a Bass Booster which helped round out the sound. Inserting an isolation ear plug on top of your digital ears helps a lot. But it is still distorted. The best I can describe it - in the old days of cassette tape there was a distortion issue called wow and flutter. That’s what the signal does. Flutters. It’s my hope that the next version of things improves this. Meanwhile, I’ll keep trying things. Don’t expect these to sound like $5000 headphones - even though they should sound, at least, like $50 headphones.
There’s an “environmental optimizer” which should be in the phone app. It’s remarkably difficult to preset these parameters and know what to expect.
I’m ignorant of a basic audiologists education. I’m just scratching the surface here and open to suggestions. Tweaking these is very subjective and should be in our hands with a clear and functional interface. That’s my rant to GN.

Thanks and good luck.

Hz…250…500…1000…1500…2000…3000…4000…6000…8000
R: .10……15…….30… 20……35………45…50……50…40
L: …15….15…….25… 25……25………35………45……40….….50

SRT: R 20 dB… .L: 20 dB
WRS R-90% at 55 dB, L-100% at 55 dB
MCL: R-55, L-60
UCL: R-85, L-85

— Updated —

I’ve been working with the Linx 9 now for a couple of months. I can share a bit more of what I’ve experienced.
The software Aventa is available for download here:
http://www.supportgn.com/resound/subsites/releases_updates_patches.html


The airlink usb device is something that should ship with your digital ears - but don’t. In fact, it should be bluetooth adjustments easily accessible to the client from their computer or hand held, but I’m getting off on my rant a bit early.
Some programming options are outlined here:

It displays the default program settings for things like:
NoiseTracker II: environmentally dependent
Environmental Optimizer II: on
DFS Ultra: mild
Directionality: SoftSwitching
Directional Mix: prescribed
Wind Guard: off
I’ve copied this to a spreadsheet in the hopes of, eventually, tracking my settings.

The first “made for iPhone” digital ears can’t be adjusted using Apple systems. Twisted.
The Aventa software and Airlink will work on the Mac with VMware Fusion and windows.

I’m experimenting with a lot of the programs. It’s very challenging to make adjustments for specific environments on the computer, then experience the environment, note the effect, and return to the program. For example, I’ve yet to create a satisfactory experience in either the Restaurant or Party programs. I find I’m using the Soft Switch program more for general use. I love the music program as is.
You don’t need the phone program to stream phone calls. That’s actually controlled in the “phone clip/smart device” area. I’m not sure what the phone program is for.
Streaming music still sucks. It has a Bass Booster which helped round out the sound. Inserting an isolation ear plug on top of your digital ears helps a lot. But it is still distorted. The best I can describe it - in the old days of cassette tape there was a distortion issue called wow and flutter. That’s what the signal does. Flutters. It’s my hope that the next version of things improves this. Meanwhile, I’ll keep trying things. Don’t expect these to sound like $5000 headphones - even though they should sound, at least, like $50 headphones.
There’s an “environmental optimizer” which should be in the phone app. It’s remarkably difficult to preset these parameters and know what to expect.
I’m ignorant of a basic audiologists education. I’m just scratching the surface here and open to suggestions. Tweaking these is very subjective and should be in our hands with a clear and functional interface. That’s my rant to GN.

Thanks and good luck.

Hz…250…500…1000…1500…2000…3000…4000…6000…8000
R: .10……15…….30… 20……35………45…50……50…40
L: …15….15…….25… 25……25………35………45……40….….50

SRT: R 20 dB… .L: 20 dB
WRS R-90% at 55 dB, L-100% at 55 dB
MCL: R-55, L-60
UCL: R-85, L-85

#22

Why do these posts get duplicated? I try edit to get rid of the duplication and it’s blank.

— Updated —

Why do these posts get duplicated? I try edit to get rid of the duplication and it’s blank.

#23

use the advanced tab. then post. that should stop the double postings

#24

I’ve found that the pairing issues are on the iOS side. I, along with you, hope that iOS 8 will clear up some of these issues. Based on other users experiences I quit all open apps before turning on Bluetooth and the phone tends not to drop them once they’re restarted. I’d be happy to share my testing methodology, but I’m pretty happy that it doesn’t appear to be an issue on GNs side.

#25

Hi steveGL, if you’re using both ReSound LiNX and ReSound Unite Phone Clip+, the default connection will be between your iPhone and ReSound LiNX. If you’d rather stream through your Phone Clip+ when making a phone call, you can choose “Hearing Aid Phone” from the audio output options that appear on your iPhone screen. When receiving a phone call, your iPhone will automatically connect to your ReSound LiNX instead of the ReSound Unite Phone Clip+. In this case, you can swipe up on your iPhone screen after receiving the call to change the audio source to “Hearing Aid Phone”.

To answer your second question, the ReSound Unite Mini Microphone is not designed to provide a Bluetooth connection between itself and a device, instead, you would need to place the Mini Microphone in front of your computer speaker to have that audio streamed into your hearing aids, or connect the Mini Microphone to the device’s headphone jack via a 3.5 mm stereo audio cable (available for around $3.00).

Also, you should download the ReSound Smart app that works with ReSound LiNX and will allow you to switch programs, adjust volume and treble/bass, and geotag locations with your favorite settings. If you have additional questions, you can always contact our consumer support team by calling (888) 735-4327 or emailing consumerhelp@gnresound.com.

#26

I am a new user to HA’s. I just got a Linx 961 from the VA about 4 weeks ago. I am sort of like you, I have been in Electronics for a bunch of years. I am the beta tester for the audiologist on these HA’s. Basically I like them, but have never had any before.

One issue I have noted is the time it takes the phone to sync up when you first start. The HA function on the iPhone sync fairly quick but the App from Resound is really slow to sync up. Matter of fact I downloaded a new revision the other day and the App is locked up. I am in the process of deleting the app and re-downloading it from the store. I seems to lock up when I try to use the My Places function.

#27

FYI, with the upgrade to iOS 8, there seem to be far fewer “drops” when switching programs and apps. There is still a slight lag when answering a phone call or swapping from program to program but it ‘feels’ a little faster.

— Updated —

FYI, with the upgrade to iOS 8, there seem to be far fewer “drops” when switching programs and apps. There is still a slight lag when answering a phone call or swapping from program to program but it ‘feels’ a little faster.

#28

[quote=chafnerjr;113266]FYI, with the upgrade to iOS 8, there seem to be far fewer “drops” when switching programs and apps. There is still a slight lag when answering a phone call or swapping from program to program but it ‘feels’ a little faster.

Hey, does anyone else have any experiences with iPhone6 and using iOS 8 with the ReSound LiNX. I am curious.

#29

“Hey, does anyone else have any experiences with iPhone6 and using iOS 8 with the ReSound LiNX. I am curious”

Since the iPhone 6 has been available for only 6 hrs and 50 mins I would imagine the feedback would be kind of sparse.

As to IOS 8.0, have been using it for a couple of days. In relationship to IOS 8 and LiNX things seem to be more stable, less disconnects. (yeah!)

#30

I like it but I have a question about the “triple click” function on the iPhone 5s. The VA determined that I was eligible for a HA for my left ear. When I triple click I only see the volume for the right HA. Any advice?

#31

A few things on those questions.

  1. My Hearing Aid Specialist told me that she has heard of some issues with the iPhone 6, but since I haven’t picked mine up yet I can’t corroborate. There are notes in iOS 8.1 indicating that there have been “improvements” to bluetooth as it related to device connectivity. So… maybe wait until then or until more folks answer.
  2. As for “tripple click” only seeing 1 aid. I;ve had this happen to me a few times and it’s usually because I’ve forgotten that I was connected to my iPad AND my iPhone. One hearing aid stayed connected to one and vice versa. This is really always my fault but as I’m always switching between my iPad and iPhone I do sometimes forget. Or, worse; Walk away from one (leaving BT range) and then pair with the other. This means that one of my hearing aids may reconnect to the original device when I’m back in range. Still my fault. If only Apple could add handoff to BT!

— Updated —

A few things on those questions.

  1. My Hearing Aid Specialist told me that she has heard of some issues with the iPhone 6, but since I haven’t picked mine up yet I can’t corroborate. There are notes in iOS 8.1 indicating that there have been “improvements” to bluetooth as it related to device connectivity. So… maybe wait until then or until more folks answer.
  2. As for “tripple click” only seeing 1 aid. I;ve had this happen to me a few times and it’s usually because I’ve forgotten that I was connected to my iPad AND my iPhone. One hearing aid stayed connected to one and vice versa. This is really always my fault but as I’m always switching between my iPad and iPhone I do sometimes forget. Or, worse; Walk away from one (leaving BT range) and then pair with the other. This means that one of my hearing aids may reconnect to the original device when I’m back in range. Still my fault. If only Apple could add handoff to BT!