Hello. This is my first post here.
I’m a nearly-new hearing aid user. I’ve been living with high-frequency hearing loss for years but have avoided doing anything about it. I tried the hearing aids provided by the NHS about two years ago, but didn’t get on with them. About three weeks ago I went to a private audiologist and am now wearing a pair of ReSound Linx 3D 9s.
Overall, I’m very impressed. They work well — and they cope with my slightly unusual requirements. I often need to wear headphones at work when I’m recording interviews. The NHS aids didn’t work at all with headphones. These ReSound aids work brilliantly. They also work well in situations like playing the piano, where the NHS ones didn’t.
BUT… they have some really annoying problems linked to the Bluetooth/iPhone features. I can’t get them set up how I want… so I thought I’d ask here to see if anyone has figured it out. My audiologist is speaking to his ReSound rep, but I haven’t heard an answer yet.
The first problem is linked to audio streaming at home. We use Chromecast Audio devices in our house to send iPhone audio (from Spotify) to various speakers. When we start playing music from my phone with this system, the hearing aids switch over from ‘normal’ mode to the ‘iPhone’ mode… but there’s nothing for them to stream (because the sound is going via the Chromecast), so they just go dead.
The ReSound app won’t let you change the mode — it locks itself into the iPhone setting — and the only option is to take both hearing aid batteries out and reinsert them. Once you’ve done that it usually resets and works properly… but it’s very irritating!
Second… when I’m using the TomTom sat nav/GPS app on my phone, the hearing aids pick up the voice directions, but they don’t do it very well. The first part of the voice is cut off, and the audio randomly goes to one or both ears. Once the voice finishes speaking, the aids don’t reliably switch back to normal — sometimes they just stay silent.
Given that this doesn’t work very well I’d prefer to turn it off completely and just hear the voice as normal — but that doesn’t seem to be an option.
I’ve turned off ‘media streaming’ in the iPhone accessibility settings, but it doesn’t help with either of these situations. If it makes any difference, this is an iPhone 7.
Please can anyone give me any advice?
Or if the answer is “that’s normal” then I’d be glad to hear it. I’ve got another week before I have to decide whether to keep these or try a different brand. They do work well with headphones, and that’s a good reason to try to stick with them.
Thanks in advance for your help.