Hi all,
I’m writing on behalf of my partner who just purchased an iPhone 12 pro, switching from her Samsung S7.
She’s had her Resounds with mfi connected to her iPad pro using the MFI compatibility for the last year with no issue.
But with the iPhone 12 pro, when she connects them, she gets a massive amount of static from both hearing aids, and then 1 would cut out (alternates between right/left cutting out), and sometimes both just die out completely.
She’s done every possible troubleshoot option:
1.) Reset iphone network settings
2.) Reset phone to factory settings
3.) Turn off all other bluetooth devices including iPad
4.) Unpaired and re-paired them over 2 dozen times.
5.) Installed the resound app and tried changing settings, same disconnections/crackling
6.) Turned on “optimize” for iphone settings, in both resound app and within iOS settings, same issues.
7.) Changed batteries
They will simply not work correctly, and the crackling and disconnects are driving her nuts.
Does anyone else with a new iPhone 12 / Pro have any issues with hearing aids compatbility? Any resound users having the same issue? She’s worried that the phone might be defective. (however she tried airpods with it and it works flawlessly).