Phonak molded hearing aids with a puller are defective. The little puller nylon piece came off of both my hearing aids within a couple of months.
My Grandads ones have never come off. His are nearly a year old.
I assume you mean the removal filament, which is like a piece of monofilament fishing line. It can be replace with a little bit of Super Glue, easily done or it can be taken to a hearing aid office to be done.
I’ve never had this happen in 12 years of wearing acrylic ear moulds.
First thing I did with the mold was cut that thing off.
Have you had any problem with weakening the part you pull on to remove the aid from your ear?
OK wow. That is really shabby. Like selling a rubber crutch.
Hope you got another puller affixed to these aids? Otherwise, how does one remove a molded aid that fits nice and snug?
I just pulled on the receiver wire with no issues at all. Did that for about 2 years and then went back to domes.