So i have a few questions. I am not happy with my current audiologist and her level of support and knowledge on my Phonak Audeo Marvels.
It seems like she is avoiding the subject and doesn’t want to give me the information. I would like a copy of the sale sheet with my hearing aid models, serial numbers etc…
Also what do you suggest i do with regards to her level of support. At this point i feel she is frustrated with me because i am asking her to do things she doesn’t know how to do. like to make my HA’s manually pair with Bluetooth instead of automatically, adjusting a few things in the programming which again she doesnt seem to know and just says that no one has asked her that before.
when i try to suggest what tab to go under because i have read all the documentation and have an actually working copy of Phonak Target and know what tab, section and what to adjust its like she just dismisses me like im stupid. In all honestly im coming off nice and would honestly love to help her.
Is there any law preventing them from telling me this information if i request it. should I request maybe a different AUD within the same group that might have better knowledge about my models of HA’s, what about visiting her when a Phonak rep is present? Im just frustrated, My state insurance is covering them and i feel like im being dismissed because im not paying out of pocket.
at this point im seriously thinking about buying a NOAH and just programming them myself. its so frustrating that they don’t know anything about any type of technology i ask about or adjustments to be made because im the only one who asked.