Problems with Oticon ON app dropping Bluetooth connection with iPhone while talking

Hearing Aids
#12

This is one case where the ON app is useful, if you want to know which firmware update is on your OPN. Launch the ON app and click on the bottom round icon and select the right most “…” option. It’ll show 2 OPN icons on top. Click on one of the icons and you’ll see the Software version and Firmware version. I believe with the latest ON app, they have the values backward for these 2, but you still get to learn which firmware your OPN is on nevertheless.

If you don’t have firmware 6 yet, only your audi can update it, unless you’re one of those DIY folks who have the tools to update it themselves. But I’m guessing you’re probably not.

#13

You are correct on couple of thinks
(1) I am for sure not one of those DIF folks at 78 years
(2) the software & firmware appears to be backwards
It reads -software 5.0 and firmware au2cs3fw5.7.2

So I need to go see my Audiologist to have my firmware updated on my OPN 1 miniRITE hearing aids to 6.0

Thank you again appreciate your input

#14

Yes, after I upgraded from firmware 5 to 6, my connection between the OPN and the iPhone became much more stable for me.

#15

My iphone was already update to IOS 12
today visit to Audiologist & update firmware OPN to 6.0
so now all up to date
Will give you update in about 3-4 weeks if this solved dropping connection

Thanks again fro your help

#16

Yeah, I’m interest to hear if this latest update combo will help solve your problem or not.

Another advantage I just thought of about using the MFI interface from the iPhone to control volume and program change instead of using the ON app is that even if your phone is unlocked, just a triple click on the home button will take you to the MFI menu immediately, even while the phone is still locked.

If you choose to do it via the ON app, you’d have to unlock your phone, go launch the ON app, wait for both HAs to connect, before you can start changing program or volume. A lot more steps for you to get there.

1 Like
#17

After the update to firmware 6 and the latest ON app update for Android, you can control volume and program selection from the lock screen. This feature isn’t available for the iPhone?

#18

I’m not aware that you can run the ON volume and program change from an iPhone lock screen. Anybody OPN owner using the ON app know if it can be done from the iPhone lock screen somehow?

#19

Volusiano

How can I forward email from End User support specialist from Oticon regarding this issue

#20

Copy and paste it into a post?

#21

Thank you for contacting Oticon, we apologize for the delay in responding to your email. Before determining if it’s the Oticon ON App, you can pair your OPN hearing aids directly to the iPhone and not install the Oticon ON App. The OPN hearing aids are MFI (Made for iPhone) and the iPhone can be used without the ON app to make calls and stream media/audio.

Attached is the latest guide for connecting OPN hearing aids to the iPhone. I suggest removing the ON app, un-pair the devices, turn off/on phone, and then start from scratch. Please be aware when pairing your OPN hearing aids to your iPhone, it’s recommend to use new batteries (not rechargeable) to pair to your aids to your phone. From the latest guide that I’ve attached, follow pages 4 – 7 to pair your OPN hearing aids to your iPhone, do NOT install the Oticon ON app at this time. Verify if your connection remains between your OPN hearing aids and iPhone, if it does, then install the Oticon ON App. Verify if the connection remains or disconnects while using the Oticon ON app, or are you remaining paired to your iPhone but being disconnected from the app only?

Here are a couple of web links that will also provide some assistance, but I’ve included my direct line if you need further assistance:

OPN Instructional Videos: YouTube

Oticon Quick Guide for Re-pairing OPN hearing aids: https://www.oticon.com/-/media/oticon-us/main/download-center/opn-wireless-connectivity/ifu/15555-10092-opn-re-pairing-guide.pdf

If you have any other questions or need further assistance, please feel free to contact me directly.

Have a wonderful day!

Julie McClain

End User Support Special

1 Like
#22

Julie
Thank You much appreciated reply & information. I now have all the latest updates to iPhone IOS 12 and to Oticon hearing aids with firmware 6.0
I followed your instruction of un-pairing hearing aids from iPhone & starting over from scratch. Short phone call made and seem to be ok so re-downloaded ON app & appears to work. So time will tell, will use for few days & see if connection remains or one ear or other drops call while talking continues to be problem hope not.
Will give you follow up after Thanksgiving unless problem remains as bad as it was. Hopefully updated firmware to 6.0 & IOS 12 plus following your suggestions solves problem

#23

Thank you for posting Oticon’s detailed response to you. Good information. From it, I learned to use new batteries when pairing and not the Z power rechargeable batteries! I dumped the ON app after the latest upgrade and only use the MFI function…but I am pretty sure I paired using the Z power rechargeable. I don’t have a problem with drops, but I do have a problem with the left not connecting to bluetooth on both my iPhone and iPad. I will follow their directions re pairing using fresh batteries. I knew not to use the rechargeables when programing at the Audi’s.
One thing I will mention, if your battery is low, bluetooth will not stream calls, even though the HA still works, so I found that I was replacing batteries before the low battery signal if I was going to be using the phone. Another reason why I love the Zpower.
Thanks again for sharing.

#24

Not for ON app but you can access the accessibility from the lock screen. Just triple click the power button quickly while the iPhone is locked (This is for iPhone X and XS users, might be home button for other iPhone models) and then I can access the settings from my lock screen and amend volume and programs etc as preferred.

Can use 3D Touch on the ON app and it also brings up the programs via their quick access menu without going into the app.

#25

Yeah, I know that you can control the volume change and program through the IPHONE lock screen. But Mikejt specifically claimed that it can be controlled on ANDROID lock screen (not iPhone lock screen), which I’m not aware is really doable.

#26

You asked if it could be done via iPhone. That’s why I responded accordingly. See your post above.

#27

This query was the one in question. Unless I misread?

#28

Yes, indeed you’re right that I actually asked if you can use the ON app’s volume and program change from the iPhone’s lock screen. I knew that you can use the MFI controls from the iPhone lock screen, but I also knew that you cannot use the ON app controls from the iPhone lock screen.

I think I also meant to ask if anyone knew whether the ON app controls can be done via an Android phone’s lock screen. But I forgot to phrase my question that way, however. Of course we also all know that there’s no MFI interface on Android phone so there’s no need to ask of MFI controls work on Android lock screen or not.

Thanks for your clarification. I understand why you answered about the iPhone MFI controls via the lock screen now,.

1 Like
#29

Volusiano
See email reply I posted from Oticon from Julie
I have up date firmware as you suggested to 6.0 and iPhone 8 to lastest IOS 12. I then followed Julie recommendation to deflect the ON App and start over with re pairing Oticon hearing aids to phone and redownloading the App
Now for last 5 days with extended use of phone Bluetooth connection I have not had Any disconnect in over 12 hours of phone calls
Happiness :kissing_heart::telephone_receiver:
I think problem resolved
It be important to maintain updates to firmware on my Oticon Aids

#30

Correct typo
Delete App

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#31

21 days update since update firmware to 6.0 on hearing aids
So far so good Oticon Bluetooth connection to iPhone 8 with update to iOS 12.1
All working perfect as it should
No drop connections while talking on phone :blush::+1:

1 Like