I recently bought a Dell XPS 13 7390 laptop, which fails to stream audio to my KS7 aids through a Smart Connect (manufactured by Sivantos under its Rexton label). Previously I used a 2013 MacBook Air, which streams seamlessly.**
With the Smart Connect on, I tried
Settings/Bluetooth, Add a device, Bluetooth. After 1-3 minutes, I get “Unknown device.” Clicking on that yields “Unknown device” again and then “Try connecting your device again.”
On another attempt, after “Unknown device” it reported Apple TV (I do not have Apple TV). Other times it fails to find a Bluetooth device. But it does pair with my iPhone.
Under instructions from Dell sales support I ran diagnostic tests and updated drivers from the Dell website but that did not work either.
I saw a suggestion to buy a Bluetooth USB dongle. Do I have to do that? If so, will it interfere with the built-in Bluetooth?
** I don’t want to engage in an Apple vs Windows argument. I have reasons for choosing the Dell machine.