My brother, in another state, having problems at his VA Hospital Audiology Dept.
I had hearing test with the VA, was asked which aids I preferred, they were ordered with custom molds (impressions taken same day as test) and 10 days later received my Oticon OPN1 miniRITEs.
My brother waited 2 months for his aids after his test. He had indicated he wanted “in the canal” not behind the ear.
At his fitting appointment he was given a pair of Starkey, behind the ear aids and when questioned about in the canal aids the audiologist said “well, try these.”
My brother rides a motorcycle almost every day and cannot wear the Starkeys as he cannot get the helmet on when wearing them.
So today, at his appointment, he was told he cannot exchange them, they were made for him, they cost 7,000 and no one else can use them, and they will just keep adjusting them for him, nothing else. They insisted they would do nothing else.
I called my VA audiology dept and was told, basically, no way. They looked him up on the VA data base and said his TRIAL PERIOD is up 7/23/19 and he can (should be able to) exchange them for a different make/model/etc. any time before then. His VA audiology rep. knew nothing about a “trial period.” My VA rep said he can come here (300 miles away) and they would take care of him.
I know there are several members here using the VA for their aids. Has anyone every heard of a policy like this in the VA system?
My question is: Is there anyone in the VA system he can contact to get this sorted out? He is in his mid 80’s (yes, still rides a Harley Trike) and needs help.