The Phone Clip+ does not require Bluetooth LE and likely would not work with that. The user guide makes no mention of Bluetooth LE, just Bluetooth.
I have paired my Phone Clip+ with HP & Dell laptops as well as a Microsoft Surface Pro 3. No pairing issues with any of them.
I just found this online.
Thatâs what I found, too. I corrected my supposition above. And the Plugable adapter specs say itâs backwards compatible and supports BT 2.x devices, too. And my Plugable adapter works with my PC+ on a Win10 computer.
Besides using Win7, akaybeeâs problem may be similar to my past problem in trying to get the same Plugable BT USB 2.0 dongle to work on a computer that didnât come with built-in BT. If youâve used previous BT dongles on the same computer, they donât always get uninstalled cleanly (drivers and software) - and akaybee has been trying several dongles on the same computer now in succession to see which one works. So it pays to look over the BT section of Device Manager to see whatâs installed and get rid of anything that shouldnât be running left over from the past (recent?) history of the computer. The Plugdebug software mentioned in a post above is very powerful. I think it would help anyone even if the goal is to install a different brand USB dongle/adapter as the softwareâs mission is to find anything on your computer thatâs been hanging around related to BT, and in the process, it provides a very detailed report on just about everything else on your computer!.
In another post somewhere, I did mention that one thing I didnât like in using the PC+ paired to my PC BT adapter and then relaying audio to my HAâs is there is a noticeable delay of up to seven seconds (itâs variable) from the time you click the Play button on a video before you hear the audio in your HAâs. Thatâs another reason to recommend using headphones of some kind, if they work with your HAâs. Since headphones work for me and it takes out the middleman of the PC+ relaying to the HAâs, there is little or no delay in playing audio directly from my Plugable BT adapter to my wireless headphones (and I can use them in wired fashion also if I want to save battery and perhaps get even slightly better audio quality).
Thank you all very much for the detailed replies.
I tend to agree with jim_lewis. It may be simpler to use a over the ear BT headphone (over the hearing aids if necessary) to hear audio from players with the help of an adapter such as the Taotronics one. At least it works. To hear streaming audio or Youtube items I need to use a computer to have access to the internet, and so was trying to use a dongle to make the old PC BT enabled.
Btw, I wrote to Plugable along with the debug file and their reply (dated 4 December) was:
"The sad news I have to convey is that many hearing aids use non-standard connection methods that donât work well in Windows, especially Windows 7, and in in interactions with other customers, we have not been able to get the Resound Phone Clip connected. Unfortunately, we donât have one of those here to test in depth, but typically this happens because the device was designed to work with a mobile app using Bluetooth 4.0 that isnât supported in Windows 7 (and often not in Windows 10).
_Since this likely isnât going to work for you, please take advantage of Amazonâs 30-day return policy to receive a refund."
I did not get a reply from Zexmte although with their adapter I could see the pairing process on my computer screen which however failed.
I did return the Plugable and the Zexmte adapters.
I have come to the conclusion that trying to make an old PC with Windows 7 BT- enabled and, even more importantly, âpairableâ (my word) with the Phone Clip+ may be almost impossible and may not be worth it. There may be some basic difference between the capabilities of Windows 7 and 10.
Cheers.
I just spoke to 'Jeff" - an extremely helpful tech guy at Resound (1-888 735-4327). He confirmed that whether or not the PC is natively (?) BT-enabled or made so with a dongle there will be problem in pairing the PC with the Phone Clip if the OS is Windows 7.
He also confirmed that I should be able to pair it with my Mac Book Air (which is BT-enabled) in the Mac mode but not in the boot camp mode running Win 7 - I added this boot camp facility some years ago as I am more comfortable with Windows.
I am glad that this chat has saved me some pointless efforts with Win 7.
Cheers.
Your problem is most likely the bluetooth stack on your computer.
Check this out and see if it gets you started in the right direction: https://www.youtube.com/watch?v=wh-nP5u9fCk
Yes, this is specific to Windoze 7.
The usb adapter Zexmte came with the same driver as in the video and the computer added the device successfully to be visible on the PC screen. However when I accepted the code number provided by the process and clicked ânextâ (see the attached file and the second âAdd Bluetooth Deviceâ screen) I did not get the magic words, âBluetooth Device Connection Successfulâ. I repeated this a number of times but with the same outcome.
After my conversation this morning with the Resound technical expert I think it is not worthwhile trying to use my old Win 7 computer for pairing with the Phone clip, even if it can be paired with some other BT device. I have decided to use my MacBook Air instead to pair with the Phone Clip - no dongle is required. I have yet to try it.
file:///C:/Program%20Files/CSR/CSR%20Harmony%20Wireless%20Software%20Stack/HelpFiles/en-US/adding-a-Bluetooth-device.html#from-notification