OK, the little clip on the Resound Phone Clip+ has broken. This is the part held on by the pin. The pin is fine and the spring is fine. It is just the plastic clip that moves when you press it, to open the “jaws” of the clip. The other “jaw” is fixed to the body with a swivel and it is also fine.
So the only problem is the black plastic clip that is held on with the pin. I have taken it off and put it back on and it is very easy to swap. It is easier to replace than re-casing a BTE or RIC hearing aid, just to give you that perspective.
I have contacted several vendors, including Costco where I bought it. I’m basically hearing the same thing from all of them. Apparently Resound is telling them they will not sell the clip part or the entire case. I can send it back for repair or buy a new one. The best price on a repair so far is $139.
To re-case the Phone Clip+ should be very cheap, like re-casing a hearing aid. There is a design flaw with the clip that causes this to happen. This is the second time it has happened to me and the first time it was out of warranty but they covered it anyway, out of goodwill. That was at about the 1 year and a couple of months time frame (one year warranty). It has been about a year and a half this time.
Many of you know I have been pretty pro-Resound because of my results but this kind of disingenuous treatment really turns me off Resound.
Does anyone know of any other way to repair this, or get a new case, or a used case for a Phone Clip+?
Are there manufacturers who do not deal in this manner on minor repairs?