Thanks @sterei. I don’t get my HAs till 5 May. Do I need to take my TV Connector V2 with me to the Audi fitting? I already purchased me one. Will report back on how long the batteries last streaming from the TV Connector. My Sennheiser wireless headset last about 12 hours a day. I usually have to give it a quick charge to finish up the day. Thanks again.
No need to take it with you. You can pair them at home:
- Switch your HA’s off and on again.
- Press the button on the back of the TV Connector until it changes to blue color
Yeah, I think a quick charge in between might do the trick to finish the day.
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We are having a problem with our Phonak TV connector. For no apparent reason, it will suddenly cut out, leaving both of us with either no sound or a very low sound. It may cut back in again in a few seconds or it may take a minute or more. We have already learnt to use Do Not Disturb which we have scheduled to turn on between 6pm and 6am so notifications don’t cause this same interruption (but still let phone calls through). Any ideas?
Aileen Hewat
This could be a bad connection between source (TV) and the TV-adaptor. You might try to plug the connector in and out several times. To remove possible oxidation. Maybe even replace the cable in between.
If you have it connected to the head-phone output, you may try to increase the volume on TV.
It will cut out if there’s a period of no sound (like one of the blacked out pauses that’s intended for an ad) Low sound might be returning to Autosense instead of streaming?
Shout out to O’Fallon, IL from O’Fallon, MO. Thanks for asking this question as I am looking at getting a TV Connector as well. I will receive my Phonak Audeo Paradise P90-312 next week and have been doing research.
I purchased my last 3 hearing aids at Costco and was happy with their service. I trialed the Kirkland Signature 10 but was worried about the rechargeable battery since I stream a lot at my office and attend meetings at night. I found out for the first time since wearing hearing aids that my insurance will cover a portion so I was able to order the Paradise with the 312 battery after selection a local Audi, although I have now realized that this version does not have the Tap Control but not a deal breaker. Does anyone else have the Paradise with the disposable batteries? Has anyone purchased the Phonak TV Connector from Costco but purchased your hearing aids elsewhere? Is the TV Connector $99 at Costco?
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If you are using the Toslink cable to send sound to the TV Connector (preferred) kep in mind that thes are optical cables and sometimes a too much of a kink and render them nearly useless. It is digitl and gives the very best of sound, where the stereo phono jack is analog and not as good for sound quality.
For anyone in the UK. Very cheap.
This was shared in the forums here somewhere else recently and I grabbed it. The VA sent me a 1.1 and I bought a 2.0 from ebay.
TV Connector Comparison Chart.pdf (276.6 KB)
Hope this helps
WH
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Looking for help with a TV setup.
I’ve had Audeo P70s for about a year and a half. For the most part, I’ve had no problems.
I just purchased the Phonak TV adapter. It pairs with the aids—I hear the tones in my ears, and the connector shows up in the app.
However, I’m getting no TV sound through the connector.
I have an optical cable from the TV into a splitter, one optical going to my sound bar and the other to the TV adapter. The sound bar works properly, but there’s no sound from the TV through the adapter. I switched out the cable from the splitter to the TV adapter, but it still doesn’t work. I then tried it directly from the TV optical port to the TV adapter, without a splitter, and still no sound. The only sound I get are the tones telling me it’s connected.
Do I have a bad unit, or am I not doing something correctly?
I think you have to change a setting on your TV, there’s a lot of information from here on hearingtracker on how this should be done.
https://forum.hearingtracker.com/search?q=Phonak%20tv%20connecter%20settings%20
Beware of encoding. I think only one version (2) supports Dolby. 1 and 1a are nothing fancy (PCM only).
“Please make sure that no Dolby digital or DTS audio settings are used by the TV (or audio device).”
WH
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When I hooked it up with the splitter, the sound was coming from the TV’s internal speakers. I changed the TV’s audio settings to optical, and then I got sound from the sound bar (connected through the splitter), but not from the Phonak TV adapter (the other output from the splitter.
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How do I check the encoding?
That depends on the TV. Look in the TV menus to see if there is a format or encoding specified.
Also, your sound bar may not be so happy at losing dolby assuming that is what it is.
(Quick hint: The connectors with button on top are V2. No buttons → v1 or 1a.)
WH
Note that a V2 will do dolby but not DTS.
WH
@tenkan , can the TV connector be connected directly to the SoundBar? I cannot get my DVD player to run through the TV connector. Any help?
OK. Success, I think.
Found the PCM (Pulse-CodeModulation, I learned) toggle in an audio sub-menu. Clicked it and the aids jumped to life.
I put on a Marvel movie to check sound effects; the rear speakers from the sound bar worked as well as the front, and the subwoofer seemed to be OK.
I can control the HA volume only from the Phonak app or the aids themselves.
That’s understandable, and I’ll get used to that.
With this setup, though, it seems I can control the soundbar audio only from the SB remote; previously, I could use the TV, cable box or streaming box remotes to work the sound bar.
Does anyone have experience fixing this problem? I suppose I could get a separate universal remote, but the sound controls on the remotes all worked before.
Thanks to all who responded with advice!
I think if it has optical out, not sure if all soundboard have this tho?
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Ahhhh, man this is one of the bugbears that’s so annoying, you fix one problem only for another to be rear it’s ugly head! Sorry I can’t offer anything on this one.
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