I’m with you. I’m about to pull my hair out trying to find the Software. I purchased a new pair of Phonak L90s and after 3 weeks I gave up on them. They had a “Static” type noise that the Audiologyst couldn’t make go away. I returned them and purchased a pair of Phonak L70s and had the same problem. The local Audi could not get rid of the Static, so I returned them. My old Phonak M70s work great, but need to cranked up due to my hearing dropping over the past 3 yrs. I’ve given up on the local guy and was going to purchase a programmer… but CAN’T FIND the software!!! It’s just frustrating. If I could do it myself, I could play with it until i got the best results. These Hearing aid mfgs all sell to Online dealers, but trying to get things “tuned” up for your specific loss in a problem. A little here and a little there, this week then two weeks down the road… by the time they make any headway your return date is up and you are stuck with them. Just make the software available and be done with it! We are not ALL idiots.