Phonak Spheres 90 Bluetooth disconnect and reconnect

Hearing Aids
7

I contacted Phonak and this is what they said:
Hello,

Thank you for contacting Phonak. We apologize for the Bluetooth disconnect and reconnect issues you’re experiencing with your hearing aids.

To address the connectivity issue you’re facing and to re-establish a connection between your hearing aids, please follow these general steps:

Please make sure your phone software is up to date and reboot your phone before beginning.

Unpairing Phone Call Connection:

  1. Navigate to your phone’s settings app
  2. Open the settings for Bluetooth
  3. Locate “L or R-Phonak Hearing Aid,” NOT “LE_L or LE_R-Phonak Hearing Aid” (This may be listed as something different if your audiologist has changed it)
  4. Tap on the settings icon on the right side. This may show as a small blue circle with the letter ‘i’ inside, or as a small gear.
  5. Tap on “Forget Device” or “Unpair.”

Pairing Phone Call Connection:

  1. Turn both hearing aids fully off and back on. Your hearing aids will be in Bluetooth pairing mode for 3 minutes after they turn on.
  2. Select the option to “Scan,” “Pair New Device” and/or look under the “Other Devices” section.
  3. Tap on the “L_ or R_Phonak Hearing Aid” hearing aid connection.
  4. If you see a Bluetooth pairing request on your phone after you select it, make sure to agree to pair.
  5. You should now be connected for Bluetooth streaming for phone calls and audio.

We do find sometimes depending on the phone settings, that can happen. Here are the settings to check:

  1. Go to your phone settings
  2. Go to Accessibility
  3. Go to Touch
  4. Go to Call Audio Routing
  5. Make sure this is set to Bluetooth headset. If it is set to Automatic, that is when the phone decides where the sound goes, and sometimes it can switch from a headset/hearing aids back to the phone.

If that was the problem, you should also make sure system sounds on your phone are off, usually it is these sounds that prompt that switch.

  1. In your phone settings, go to Sounds & Haptics
  2. Go to Keyboard feedback, touch that and then turn off sounds
  3. go back to sounds and also turn off lock sounds
  4. go to Display and Brightness
  5. Turn off “raise to wake”

If you are still having trouble, we would recommend reaching out to your hearing care provider for in person assistance to troubleshoot your issue.

Warm Regards,

Consumer Technical Support

After updating my phone to 18.2 I’m not having the problem. Once in a while, but like it was.

Ok so I changed the settings that Phonak suggested and it seems to have worked. I haven’t had any disconnects since I changed the settings! If that changes I’ll let you know.

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