Phonak Sphere myphonak not connecting

Hi All,
I really like the Phonak Sphere except when I want to change a program and have to use myphonak. While I am in the automatic mode my hearing aids go from connected to disconnect continually. I’ve gone from intermittent disconnection to permanent. Now I can’t even connect at all since the Left hearing aid is not connecting but the right HA is.

I have an iPhone and did the normal troubleshooting
Upgraded iPhone software, phonak is current
Restarted iPhone several times and restarted hearing aids

Is this a common problem?

I am an android phone user so I can not offer any help. But, no this is definitely not a common problem. However, there are some problems with the Spheres. Mine are back to Phonak for repair.

Thank you. I deleted the application and reinstalled. That seemed to work.
Anything I should know about the Phonak Sphere as I am still in trial stage?

Have your audiologist set up a separate hear in loud noise Sphere program so you can select that when you need or want to.

That has been done. I may move ahead if there are no known other issues with a REAL measurement as I purchased through direct hearing