I had a great session with one of the folks at the audiology clinic I use, and it was all done remotely using the MyPhonak app. I hope providers jump all over this because the utility of doing micro-adjustments remotely will be a game changer. The only requirements for us on the client side of things are a reasonable WiFi connection and a semi-current phone capable of running MyPhonak.
A couple of minutes prior to my appointment I opened the MyPhonak app and clicked on the ‘Remote Support’ item in the menu. I received an indicator that MyPhonak was loading invitations and then was instructed to press the ‘Start’ button when my appointment was to start. I posit that I was then put into a queue to wait for the audiologist to connect. A couple of minutes later we did the can-you-hear-me-now dance as we both played with microphone and camera settings. The process was slightly more challenging as The Best Audi in The World™ also wears hearing aids and was working to get her Roger stuff working with the hardware on her side.
Less than a minute later we were amicably chatting while she was waiting for my device settings to load. Thankfully she received all of my DIY programming changes and was able to update my profile in her programming software. The rest of the session was completely typical, the exception being that we weren’t in the same quadrant of the city, let alone the same room.
Phonak has done a great job with this software, and I found no flaws in the process. Evidently we could also utilize something called ‘Audiogram Direct’ to allow the clinic to do a rudimentary hearing test using just my hearing aids. Fine tuning no longer requires a trip to the audiologist.
There’s obviously merit in annual in-patient checkups to do things beyond typical hearing screening. That said, taking travel off the table for routine adjustments is an exceptional step in the right direction.