Phonak Naida Q70 Receiver wire broken

Hearing Aids
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#1

After removing my hearing aids last night, I gently wiped them off with a tissue to remove the exterior moisture like usual. The wire connecting the receiver to the right aid broke off where it connects to the receiver. I have had these aids a little over two years and they are still in warranty. I have used receiver in canal aids for about six years. This is the first failure I have had. The connecting wire on the these Phonaks is thinner than the wire was on the Siemens aids.

I left a message with my audi today. Is this a repair that can be completed in the office or will it have to be sent to a repair center? I expect the receiver’s can be changed without too much trouble.

Jeff

#2

If it is like my Brio’s 312t and it broke at the receiver, it will take about a minute to put on a new receiver. There is a very small pin on the side of the aid. You press on it to slide it out part way and the wire connector comes right out.

#3

The wire and receiver are removable from the body of the aid. Your audi should be able to clear that up in about 3 seconds.

#4

My audi called this morning. They are mailing me a new receiver with instructions for replacement. I should have it in a couple of days.

It is still under warranty. I wonder how much a replacement would cost post warranty?

Jeff

#5

I don’t know how much your audi would charge you, but their cost is about $60.

#6

Would you believe it? The left aid broke the same way this morning while it was in my ear. I guess I found my aids MTBF (mean time between failure). It is a good thing I had the “tail” on it. It gave something to remove the broken receiver from my ear.

I called the audi. The replacement for the right had already been mailed. The one for the left is now on the way.

I work for the Army and move around a lot. After trying to find audiologists in several locations, I gave up and always to return to Michael Knapp in Orange Park, FL. He is a master at programming my aids. I have never been able to find another with his skills. He also provides excellent service.

Sorry for the plug, but he really is good.

Jeff