So my right Phonak Marvel stopped working last night. It sounded like it cut out a couple of times. I mentioned to my wife “that’s weird, my hearing aid keeps cutting out.” Then it stopped altogether. That’s when I remembered that the low battery alarm had gone off as I was driving home, so I put new batteries in them, but it still doesn’t work.
Now, what does work is, it still connects to my phone for Bluetooth, and the volume buttons on the right aid will adjust the volume for the left aid. The MyPhonak app sees both aids okay.
So I’m thinking maybe I have a bad receiver. What I want to know is, can I switch receivers just for troubleshooting purposes? I’m thinking I can just grab the wire and give a good yank to pull it out of the aid, but I don’t want to do that unless someone can confirm for me that’s how it works.