If ANYONE out there can help me put into words what’s going on with my otherwise “wunerful!” Marvel aids, I’d be SO VERY grateful!
I’ve had these aids for 3 years now. On the phone, they stream in stereo; ditto when used with the TV streamer unit.
Until a few weeks ago, all was working A-OK. Then, it seemed pretty suddenly, they would fall out of streaming with my Samsung Galaxy S6 Edge SM-G925F Global cell phone. Oddly enough, the phone’s Bluetooth icon would show I’m connected, and under the apps, it would say I’m paired up, but the aids would simply NOT stream into either ear, let alone stereo. On rare occasions, when the aids would stream, I would get FAINT sound in my RIGHT aid only (not even the LEFT one at all). That was worse than listening with no streaming and holding the phone up to my left aid.
That cell phone connectivity went downhill fast, even tho the TV streaming unit seems to still work. Yesterday, I was on a speakerphone call via an older Polycom unit. The right aid simply SHUT DOWN. For brief seconds here and there during my hour-long call, it would flare up faintly, then shut right DOWN again - NO sound whatsoever coming into that aid. LEFT aid (the dominant one?) still working A-OK. I’ve never had that happen before. It’s to the point now, where every time I wear these aids, the RIGHT aid is super flaky with sound. It seems to fade IN/OUT really fast, but very noticeably.
As I peck out a note to my aud-guy (still NO in-person visits as I’m 65+ and not vaccinated), can anyone help me describe what could be going on? Is it a faulty receiver, transmitter, connectivity issue with Bluetooth, all the above? Or do these aids simply need a firmware update? I had one done on 11/30/20, so it seems odd that barely 3 mos later, I’ve got these weird issues with my cell phone.
Any insights here will be fabulous! I plan to call my dear aud-guy on Mon, and drop these off with a note for him to fix on-site or send in to Phonak. FINGERS CROSSED. Luckily, I have an older pair of Audeo B-Directs to wear as backup or I’d be SUNK.