What happened is that I was at my audi’s a few months back. The Phonak rep was also there - expressly to ensure that both pairs of my aids had cross-licensing in order to work with either of the 2 Rogers they SOLD me.
Now, did I get a snow job cuz they wanted to make money off me? Prob’ly! But it was a procedure that took a good half hour. The Phonak rep had me turn off my aids, then she had me turn them on, and she pressed a pin under the belt clip that’s on the back of the Roger. That was ONE and DONE. Except it took about 2-3 tries for the xfer to work. I knew it was working when I could stream sound from that Roger device.
Same procedure had to be duplicated with the 2nd Roger stick and again, it was 2-3 tries to get the accessory to stream. Done yet? Nope! We had to go through the entire operation with the OTHER redundant pair of aids I’d brought in, cuz I was determined to walk out that door with TWO pairs of aids cross-licensed to TWO Rogers. The Phonak rep literally said, “I’ve never had a customer that needed this kind of redundancy.” But she also confirmed that I needed a SEPARATE Roger license for EACH pair of aids.
Now I’ve got complete flexibility and can grab either pair of aids and they’ll stream with either Roger ON iN.
You can hit me over the head with a frying pan if you’re tired of the rant, but if I’d been sold ONE PAIR of battery-operated Lumity Life aids 1.5 yrs ago, I’d have used them ONLY. My backups would’ve been the older BATTERY Marvel aids. I’d have had ONE Roger device for multiple uses, but likely kept the reliable TV Connector in place for nightly TV streaming.
My life would’ve been simpler. But Phonak chose to release only a rechargeable version of their latest and greatest aids. Only 3 yrs in to that release comes the 312-battery version. No word of a 13-battery version here. It’s that kind of inflexibility and refusal to meet all customers’ needs that I hold Phonak responsible for. I’m a rare (?) senior who actually has great dexterity, prefers batteries, and miss being able to travel with something that gets me thru 6 days of use instead of 13 or so hours a day.