Do you have an ICOM. If so, does it work with your HA? If it does, the problem may be with your ICUBE. If it doesn’t, the FM in your HA could be a problem. As I said, I couldn’t get my ICUBE or ICOM to work with my aids even though the ICUBE was working with the computer. It was my HA. One other thing to try. Under the Hearing Systems Icon at the top, click Accessory Upgrade. See if it detects your ICUBE and if it shows an upgrade is necessary.